At a Glance
- Tasks: Lead clients through onboarding and deployment of PlexTrac, ensuring tailored implementation strategies.
- Company: Join a remote-first cybersecurity company dedicated to transparency and practical problem-solving.
- Benefits: Enjoy flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative remote team culture with a focus on inclusivity and personal development.
- Why this job: Make a real impact in cybersecurity by helping clients achieve their goals with innovative solutions.
- Qualifications: 2-4 years in implementation or technical account management, strong communication skills, and project management experience.
The predicted salary is between 40000 - 50000 £ per year.
About PlexTrac
PlexTrac is a cybersecurity agentic company helping security teams automate red teaming, pentest reporting, exposure management, and remediation workflows. Our platform is used by penetration testers, red teams, consultants, enterprises, and managed security providers to operationalize security findings and improve collaboration across technical and executive stakeholders. We are a remote-first company headquartered in the United States with distributed team members across North America, Europe, and Asia. We are committed to ownership, transparency, practical problem-solving, and building products that customers genuinely rely on.
Why This Role Matters
We are searching for an Implementation Specialist to join our growing team. As Implementation Specialist you will be responsible for leading clients through the successful onboarding, configuration, and deployment of PlexTrac. This role partners closely with customers to understand their business objectives, develop tailored implementation strategies, configure the platform to meet their needs, and deliver training that enables long-term success.
Serving as the primary technical point of contact throughout the implementation lifecycle, the Implementation Specialist combines project management, technical expertise, and customer relationship management to deliver a seamless onboarding experience while ensuring clients are well-positioned to achieve their desired outcomes.
Location: Remote — U.K. only.
Responsibilities
- Partner with clients to understand their business objectives, technical requirements, and desired outcomes.
- Work alongside account management, sales and tech support teams to ensure the client’s needs are serviced in the best way possible.
- Develop and execute implementation plans tailored to each client's needs, ensuring successful platform adoption.
- Configure and customize PlexTrac in alignment with client requirements and industry best practices.
- Deliver product training and supporting documentation to empower clients to effectively use and manage the platform.
- Manage implementation timelines, milestones, and deliverables using project management tools such as Salesforce to ensure projects remain on schedule.
- Serve as the primary technical point of contact throughout implementation, providing proactive communication, regular status updates, and guidance to both clients and internal stakeholders.
- Troubleshoot and resolve implementation-related issues within scope, escalating complex technical challenges or out-of-scope requests to the appropriate teams as needed.
- Collaborate cross-functionally with Product, Engineering, Customer Success, and other internal teams to communicate client feedback, support continuous product improvement, and drive successful implementation outcomes.
- Identify project risks, dependencies, and potential roadblocks early, developing mitigation strategies to keep implementations on track and minimize customer impact.
Qualifications
- 2-4 years of experience in implementation, onboarding, professional services, or technical account management at a Security or Cyber SaaS company.
- Proven ability to manage multiple client projects at once, each with its own timeline and requirements.
- Strong verbal and written communication skills, with the ability to explain technical topics to non-technical audiences.
- Experience using project management or CRM tools such as Salesforce, Jira, or similar platforms.
- Working knowledge of APIs, web applications, and how software integrates with client systems.
- Working with AI and Agents.
- Comfort leading client-facing calls and presentations.
- Strong organizational skills and attention to detail under deadline pressure.
Nice to have
- Experience implementing security, GRC, or vulnerability management software.
- Background in cybersecurity, IT risk, or compliance (such as familiarity with pentest reporting, vulnerability management, or frameworks like NIST or ISO 27001).
- Experience with Python, templating languages, scripting, or basic data migration tasks.
- Prior experience at an early-stage or high-growth SaaS company.
Tools & Technical Environment
You'll use the following tools day to day: Atlassian (Jira, Confluence), Claude, Slack, Salesforce, Gong, Google Workspace, and Microsoft 365.
Work Style
We operate as a remote-first, distributed team with a strong asynchronous culture. We value thoughtful communication, autonomy, and collaboration, with core working hours that partially overlap with U.S. Eastern Time.
Employees are administered through our EOR partner: V-Sub. We’re committed to building an inclusive workplace where people from all backgrounds can thrive. We welcome applicants regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or background.
If you require accommodations during the interview process, please let us know: HR@plextrac.com
Implementation Specialist (UK) employer: PlexTrac
PlexTrac is an exceptional employer that champions a remote-first work culture, allowing you to thrive in a flexible environment while collaborating with a diverse team across the globe. As an Implementation Specialist, you'll benefit from a commitment to employee growth through tailored training and development opportunities, all while contributing to meaningful cybersecurity solutions that empower clients. Join us to be part of a transparent and innovative company that values ownership and practical problem-solving, ensuring your contributions have a lasting impact.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist (UK)
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including PlexTrac, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through PlexTrac
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at PlexTrac. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Implementation Specialist (UK)
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at PlexTrac insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to PlexTrac that you’re committed to staying ahead in the game.
How to prepare for a job interview at PlexTrac
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at PlexTrac to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at PlexTrac.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
