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- Tasks: Manage client renewals and serve as their main contact.
- Company: Join a dynamic B2B SaaS company focused on customer success.
- Benefits: Enjoy competitive salary, uncapped commission, and negotiable benefits.
- Why this job: Be part of a fast-paced startup that values relationships and innovation.
- Qualifications: 5+ years in account management; experience in Cybersecurity is a plus.
- Other info: Ideal for those who thrive in dynamic environments and love data-driven decisions.
The predicted salary is between 36000 - 60000 £ per year.
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Proactively manage and execute the renewal process and serve as a primary contact for existing clients
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Understand clients’ business objectives and align our solutions to meet their needs
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Identify upselling and cross-selling opportunities within the client base
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Proactively engage with clients to secure renewals and minimize churn
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Monitor renewal timelines and address any potential issues or concerns
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Work diligently with customer to drive adoption throughout organization which maps to terms of the contract
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Collaborate with the sales team to negotiate and finalize renewal contracts
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Conduct regular health checks and performance reviews to ensure clients are achieving their desired outcomes
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Analyze renewal metrics and trends to identify areas for improvement
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Work closely with cross-functional teams, including sales, customer success, and product development, to ensure alignment in customer strategies
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Act as a point of escalation for customer issues, working closely with support and technical teams to ensure prompt and effective resolution
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Collaborate with the customer success team to address any client concerns and ensure successful onboarding and adoption of our solutions
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Actively identify and address potential challenges to customer satisfaction
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Bachelor’s degree in business, customer success, sales, or a related field
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Minimum 5 years of proven experience in account management, renewal management, or customer success within the B2B SaaS space
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1-2 year’s experience in the Cybersecurity or security space is preferred
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Strong negotiation and communication skills, with the ability to effectively articulate value propositions and influence decision-makers
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Strong understanding of subscription-based business models and customer lifecycle management
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Customer-focused approach with a passion for building long-term relationships
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Analytical mindset with the ability to leverage data for decision-making
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Ability to thrive in a fast-paced, dynamic startup environment and adapt to evolving priorities
Competitive salary with an uncapped commission potential, paid holidays and benefits negotiable upon offer.
Account Manager UK&I employer: Plextrac Mission
Contact Detail:
Plextrac Mission Recruiting Team
HR@plextrac.com
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager UK&I
✨Tip Number 1
Familiarize yourself with the B2B SaaS landscape, especially in the Cybersecurity sector. Understanding the specific challenges and trends in this space will help you engage more effectively with potential clients and demonstrate your expertise.
✨Tip Number 2
Network with professionals in account management and customer success roles. Attend industry events or webinars to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with renewal processes and upselling strategies during interviews. Be ready to share specific examples of how you've successfully managed client relationships and driven adoption of solutions in previous roles.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to improve client outcomes. Highlight any metrics or trends you've analyzed in past positions that led to successful renewals or increased customer satisfaction.
We think you need these skills to ace Account Manager UK&I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in the B2B SaaS space. Emphasize any experience you have in renewal management and customer success, as well as your understanding of subscription-based business models.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role by discussing how your skills align with the job description. Mention specific examples of how you've successfully managed client relationships and driven renewals in the past.
Showcase Analytical Skills: Since the role requires an analytical mindset, include examples in your application that showcase your ability to leverage data for decision-making. Discuss any metrics or trends you've analyzed in previous roles to improve customer satisfaction or drive renewals.
Highlight Communication Skills: Given the importance of negotiation and communication in this role, make sure to highlight your strong communication skills in both your CV and cover letter. Provide examples of how you've effectively articulated value propositions and influenced decision-makers in your past experiences.
How to prepare for a job interview at Plextrac Mission
✨Understand the Renewal Process
Make sure you have a solid grasp of the renewal process and how it applies to the role. Be prepared to discuss your experience in managing renewals and how you've successfully minimized churn in previous positions.
✨Showcase Your Client Engagement Skills
Demonstrate your ability to proactively engage with clients. Share specific examples of how you've built long-term relationships and addressed client concerns effectively, ensuring their satisfaction and success.
✨Highlight Analytical Abilities
Be ready to discuss how you've used data to drive decisions in your past roles. Talk about any metrics or trends you've analyzed to improve client outcomes and how that aligns with the company's goals.
✨Prepare for Negotiation Scenarios
Since strong negotiation skills are crucial for this position, prepare for potential role-play scenarios during the interview. Think about how you would approach negotiating renewal contracts and upselling opportunities.
