At a Glance
- Tasks: Lead customer engagement and develop impactful programmes for public sector organisations.
- Company: Plexal, a dynamic tech company focused on innovation in the public sector.
- Benefits: Competitive salary, generous pension, private healthcare, and life assurance.
- Other info: Join a collaborative team committed to diversity, equity, and inclusion.
- Why this job: Make a real difference by tackling complex challenges and driving growth in the public sector.
- Qualifications: 8+ years in business development with strong stakeholder management skills.
The predicted salary is between 80000 - 100000 £ per year.
Plexal works at the intersection of government, industry and emerging technology, bringing together organisations to tackle complex public sector challenges through practical, delivery-focused innovation. We design and deliver programmes that help public sector organisations explore new ideas, test solutions, and turn innovation into real-world impact.
As Senior Customer Engagement Lead, you will play a central role in developing and growing Plexal’s work with public sector organisations. You will build and lead senior stakeholder relationships, identify and shape new opportunities, and work closely with internal teams to turn early engagement into defined, deliverable programmes. This is not a traditional account management role. You will operate across a dynamic portfolio of customers and challenges, focusing your efforts where there is the greatest opportunity to create impact and develop new work. This role sits at the heart of Plexal’s growth.
You will help define where and how Plexal engages—working with public sector leaders to tackle complex challenges and translating those into practical programmes of work that deliver measurable outcomes. You will operate with a high degree of autonomy, taking ownership of key relationships and opportunities while playing a central role in driving Plexal’s growth in the public sector.
What You'll Do
- Customer engagement & relationship leadership
- Lead and grow relationships with senior stakeholders across government, arm’s length bodies and regional organisations
- Act as a trusted advisor on complex, cross-cutting challenges
- Develop a deep understanding of customer priorities, constraints and strategic objectives
- Define and drive engagement approaches across priority customers and sectors
- Represent Plexal in senior meetings, workshops and external forums
- Opportunity development & pipeline ownership
- Take ownership of a defined portion of the opportunity pipeline, ensuring strength, diversity and forward visibility
- Drive the identification, prioritisation and progression of high-value opportunities
- Shape early-stage engagement into clear, actionable opportunities
- Lead the conversion of opportunities into funded programmes
- Maintain visibility of pipeline status, risks and next steps
- Opportunity shaping & proposition development
- Lead the shaping of complex customer challenges into structured, deliverable approaches
- Set direction on how Plexal responds to customer needs, ensuring approaches are clear, compelling and commercially viable
- Work closely with delivery, technical and commercial teams to define scope, outcomes and delivery models
- Develop proposals that are practical, testable and aligned to user needs
- Drive collaboration across customers, departments and partners to unlock shared value
- Identify and engage partners across government, industry and academia
- Support the development of joint initiatives, co-delivery models and collaborative programmes
- Strengthen Plexal’s position within the broader innovation ecosystem
- Engagement excellence & ways of working
- Use CRM, stakeholder mapping and pipeline tools to enable coherent and joined-up engagement
- Contribute to structured engagement planning across customers and opportunities
- Embed consistent approaches to customer engagement, reducing reliance on individual relationships
- Capture and share customer insight and feedback to improve engagement and service design
- Cross-functional leadership
- Lead alignment across engagement, commercial and delivery teams to ensure opportunities are effectively shaped and delivered
- Contribute to a coordinated, organisation-wide approach to pipeline development and customer engagement
- Support a culture of collaboration, accountability and continuous improvement
- Capture and interpret customer insight and emerging themes from engagement activity
- Translate insight into clear priorities and areas of focus for future engagement
- Identify patterns in demand and areas of growth opportunity
- Contribute to shaping Plexal’s go-to-market approach and sector focus
What success looks like
- A strong, diversified pipeline of high-quality opportunities across priority sectors
- Consistent conversion of engagement into funded programmes
- Senior stakeholder relationships that lead to repeat and expanded work
- Tangible contribution to Plexal’s growth and presence in the public sector
- Clear impact on how Plexal develops and progresses opportunities
Your Experience
- 8+ years’ high-performance experience in business development, commercial, or go-to-market roles within central government
- Demonstrable expertise in designing, shaping, and negotiating significant (£1m+ / multi-year) commercial engagements to meet complex customer needs
- Extensive networks with government and private sector decision-makers
- Proven team leadership and management experience, including building and scaling high-performing teams
Highly desirable
- Experience excelling in a scaleup or high-growth environment
- Experience spanning both public and private sector roles in central government
- First-hand experience supporting government users to develop and adopt new/emerging technology capabilities
Who You Are
- Strategic thinker with entrepreneurial spirit and a passion for innovation
- Ability to thrive in ambiguous, fast-paced environments
- Collaborative, inclusive, and values-driven approach
- Excellent communication, influencing, and stakeholder management skills
- Willingness to undertake regular national travel (>40%) and occasional international travel
- Open to UK Nationals who hold or are eligible for Security Check (SC) clearance.
- Commitment to Plexal’s values of diversity, equity, and inclusion
- Degree-level education or equivalent professional experience
- Additional sector-specific or leadership qualifications are advantageous
Benefits
- Salary: £80,000 - £100,000 depending on skills and experience
- A generous pension scheme (with a company contribution of up to 10%)
- Private healthcare, life assurance and critical illness cover
Plexal is an equal opportunities employer and we actively encourage applicants from individuals from all backgrounds. We are a Disability Committed employer and are willing to make reasonable adjustments throughout the recruitment process.
Senior Customer Engagement Lead employer: Plexal
Plexal is an exceptional employer that thrives at the intersection of government, industry, and emerging technology, fostering a dynamic work culture that prioritises innovation and collaboration. As a Senior Customer Engagement Lead, you will benefit from a generous salary package, comprehensive healthcare, and a robust pension scheme, while also having the opportunity to shape impactful programmes that address complex public sector challenges. With a commitment to diversity, equity, and inclusion, Plexal offers a supportive environment where your professional growth is nurtured through meaningful engagement with senior stakeholders and cross-functional teams.
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We think this is how you could land Senior Customer Engagement Lead
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We think you need these skills to ace Senior Customer Engagement Lead
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Plexal, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Plexal
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Plexal’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
