At a Glance
- Tasks: Support and optimise SaaS platforms like HubSpot, Contractbook, and Skipso.
- Company: Join Plexal, a dynamic innovation and growth company.
- Benefits: Enjoy a competitive salary, annual bonus, and generous holiday allowance.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact in a fast-paced, collaborative environment.
- Qualifications: Experience with SaaS platforms and strong problem-solving skills required.
The predicted salary is between 38000 - 45000 £ per year.
We are seeking an experienced and detail-oriented Application Support Engineer to support, configure, and optimise a suite of SaaS platforms including HubSpot, Contractbook, and Skipso. This role is critical to ensuring our internal systems and client-facing tools operate efficiently, integrate seamlessly, and evolve with business needs. You will take ownership of platform configuration, troubleshooting, system improvements, and API integrations, working closely with operations, delivery teams, and external vendors. This is an excellent opportunity for someone who enjoys blending technical problem-solving, process improvement, and stakeholder engagement within a fast-paced, consulting-led environment.
What You'll Do
- Application Support & Maintenance
- Provide day-to-day support across SaaS platforms including HubSpot, Contractbook, and Skipso
- Troubleshoot system issues, identify root causes, and implement timely fixes
- Manage user access, permissions, and system configurations
- Monitor system performance and proactively identify risks or inefficiencies
- Configuration & Continuous Improvement
- Configure and optimise workflows, pipelines, templates, and automation within SaaS tools
- Support ongoing system enhancements aligned to business processes and growth
- Maintain documentation of configurations, processes, and changes
- Integrations & Automation
- Design, implement, and maintain integrations between platforms using APIs and middleware/tools (e.g. Zapier, Make, native APIs)
- Collaborate with internal stakeholders to translate operational requirements into technical solutions
- Ensure data consistency and integrity across integrated systems
- Data & Reporting
- Develop and maintain Power BI dashboards to provide operational and commercial insights
- Work with stakeholders to define reporting requirements and KPIs
- Ensure high-quality data management practices across all systems
- Stakeholder Collaboration
- Act as a key point of contact between technical and non-technical teams
- Support onboarding and training of users across platforms
- Work with external vendors and support teams
Your Skills
- Essential:
- Proven experience in an Application Support, Systems Administrator, or similar role
- Strong hands-on experience with HubSpot (CRM configuration, workflows, pipelines)
- Experience working with SaaS platforms such as Contractbook, Skipso, or similar tools
- Demonstrable experience with API integrations and automation tools
- Strong Power BI skills (dashboard creation, data modelling, reporting)
- Experience troubleshooting system and integration issues
- Excellent problem-solving skills and attention to detail
- Strong communication skills, with the ability to work across technical and non-technical stakeholders
- Professional & Soft Skills:
- Highly organised with a strong attention to detail
- Proactive and solutions-focused mindset
- Comfortable managing multiple systems and priorities
- Collaborative and approachable, with a strong service orientation
- Keen interest in continuous improvement and system optimisation
- Desirable:
- Familiarity with iPaaS tools (e.g. Zapier, Make, Workato)
- Basic scripting or coding experience (e.g. Python, JavaScript)
- Experience working in a consulting or professional services environment
- Understanding of CRM, contract management, or innovation platform workflows
Your Experience
- Desirable Experience working in an innovation / start-up / venture environment.
- Good understanding of innovation, collaboration and project management practices, tools, and methodologies
- Experience with working with multiple stakeholders, such as startups and corporate clients, but also understanding the practicalities of working in a small and growing company
- Experience with processing and presenting high volumes of data
- Experience configuring and maintaining Power BI dashboards, including managing data sets, updating visualisations, and supporting end users.
- Experience contributing to the rollout, testing, or adoption of new tools, templates, or digital workflows.
Who You Are
- Ability to thrive in ambiguous scenarios
- Ability to work in a high-pace environment
- Energised by the challenges and opportunities presented working for a high-growth company
- A highly effective communicator with strong interpersonal skills and the ability to interact with a range of stakeholder groups
- Team player and motivated self-starter
- Needs the ability to manage and influence through both face-to-face and virtual team environments.
UK Passport required (dual nationality considered). SC clearance is required for this role.
Why us?
Plexal’s Values: Mission: We inherit the mission of UK government and deliver it in an agile and creative fashion. Collaboration: We believe in the power of working together. Equality: We strengthen ourselves as a team by embracing the different. Care: People are at the heart of what we do; we care about our customers, members and colleagues. As a start-up, we thrive in a dynamic and fast-paced work environment dedicated to empowering innovators. We embrace individuals who leverage technology and creativity to tackle our greatest challenges head-on. We strongly advocate for maintaining a harmonious work-life balance, our goal is to ensure every member of our team can authentically be themselves and live their best lives. We firmly believe that innovation and creativity flourish when we cultivate a diverse workforce, comprising highly skilled individuals with a wide range of perspectives to contribute.
In return we will offer you:
- Salary: £38,000 - £45,000 depending on skills and experience
- Annual bonus scheme
- A generous pension scheme (with a company contribution of up to 10%)
- Private healthcare, life assurance and critical illness cover
- 25 days holiday plus bank holidays
- Volunteering day
Plexal is an equal opportunities employer and we actively encourage applicants from individuals from all backgrounds. We are a Disability Committed employer and are willing to make reasonable adjustments throughout the recruitment process.
About us
Plexal is the innovation and growth company helping to strengthen the UK’s technology capabilities through collaboration. With teams in London, Manchester and Cheltenham, we work closely with government, industry, startups and academia to drive economic growth and reinforce national security. Founded by Delancey in 2017, Plexal delivers four core services: creating workspaces for innovators, running innovation programmes and consultancy, building regional tech clusters and helping SMEs scale strategically. By closing the gap between early-stage and established organisations – across the public and private sectors at home and abroad – we’ve impacted over 1,200 businesses, added £731m to the UK economy and helped create 9,400 jobs. Headquartered at Here East on the Queen Elizabeth Olympic Park, Plexal partners with organisations including the Department for Science, Innovation and Technology, the National Cyber Security Centre, Airbus, Amazon, Barclays Eagle Labs, Google Cloud, TfL, The Alan Turing Institute and the University of Oxford.
Application Support Engineer in London employer: Plexal
Plexal is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. With a strong commitment to employee growth, we offer comprehensive benefits including a generous pension scheme, private healthcare, and opportunities for professional development in a fast-paced environment. Located at Here East on the Queen Elizabeth Olympic Park, our team thrives on creativity and diversity, ensuring that every member can contribute meaningfully while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Plexal's mission, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since this role involves troubleshooting and API integrations, brush up on your knowledge of HubSpot, Contractbook, and Skipso. Being able to discuss specific examples of your experience will set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to showcase your soft skills! Communication and collaboration are key in this role. Be ready to share examples of how you've worked with diverse teams and solved problems together, as this will highlight your fit for the Plexal environment.
We think you need these skills to ace Application Support Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Application Support Engineer role. Highlight your experience with SaaS platforms like HubSpot, Contractbook, and Skipso, and show us how your skills align with our needs.
Show Off Your Problem-Solving Skills:We love a good problem-solver! In your application, share specific examples of how you've tackled technical issues or improved processes in previous roles. This will help us see your hands-on experience in action.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experience and skills, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Plexal
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS platforms mentioned in the job description, especially HubSpot, Contractbook, and Skipso. Familiarise yourself with their features, common issues, and how they integrate with other tools. This will show your potential employer that you’re not just a candidate, but someone who can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled technical challenges in previous roles. Think about times when you identified root causes of issues and implemented effective solutions. This is crucial for an Application Support Engineer, so be ready to impress with your analytical thinking!
✨Communicate Like a Pro
Since this role involves liaising between technical and non-technical teams, practice explaining complex concepts in simple terms. You might be asked to demonstrate this during the interview, so consider role-playing with a friend or family member to refine your communication skills.
✨Get Hands-On with Power BI
Brush up on your Power BI skills before the interview. Be prepared to discuss how you’ve created dashboards, managed data sets, and provided insights through reporting. If you have any examples of your work, bring them along to showcase your expertise and make a lasting impression.
