At a Glance
- Tasks: Provide 1st line IT support and resolve technical issues across the business.
- Company: Join Plessey, a rapidly growing tech company with a dynamic IT team.
- Benefits: Enjoy a competitive salary, private medical insurance, gym access, and free meals.
- Other info: Work in a collaborative environment with opportunities for skill development.
- Why this job: Kickstart your IT career with clear progression to 2nd and 3rd line roles.
- Qualifications: Experience in 1st line IT support and knowledge of Windows/Mac systems required.
The predicted salary is between 31500 - 38500 £ per year.
Plessey is growing fast, and our IT team needs to scale with it. We’re looking for a 1st Line IT Infrastructure Support Technician to be the primary point of contact for day-to-day IT support across the business. This is first and foremost a 1st line role, with a genuine, structured progression path into 2nd line and, ultimately, 3rd line or specialist infrastructure work as you build your skills and experience. You’ll own the day-to-day ticket volume, covering account issues, device setup, and software and hardware problems, while freeing the wider team to focus on infrastructure and project work. As you develop, you’ll take on more complex 2nd line diagnostics, with a clear route towards 3rd line and project-focused work. Based on-site at our manufacturing facility, you’ll work closely with production, engineering and business stakeholders across the FAB. IT supports both standard office systems and equipment on the production floor, so you’ll need to understand how downtime and access constraints in a manufacturing environment differ from a typical office setting. You’ll also support other Plessey offices remotely, with occasional travel where on-site support is needed. You’ll need good working knowledge of the Microsoft ecosystem, along with the tools and systems that underpin day-to-day IT support. You’ll also play an active role in maintaining accurate IT asset records and be a visible, stakeholder-facing presence for IT across the business.
Key Responsibilities
- Log, triage and resolve 1st line IT tickets, calls and walk-ups, meeting agreed SLAs.
- Provide first-line support for user accounts, permissions, Microsoft 365, Windows/Mac devices, software, printers, AV and mobile devices.
- Set up, configure and deploy end-user devices using tools including Microsoft Intune and Autopilot.
- Support IT systems and end-user devices across the manufacturing floor, working within FAB access, safety and environmental requirements.
- Act as the on-site IT point of contact for manufacturing, engineering and business stakeholders, understanding the operational impact of IT issues in a production environment.
- Maintain accurate IT asset and CMDB records throughout the full device lifecycle, supporting audits, warranties, licences and compliance.
- Provide remote 1st line support to other Plessey sites, with occasional travel for hands-on support, equipment setup and planned work.
- Maintain clear support documentation and knowledge articles, escalating more complex issues to 2nd/3rd line with complete diagnostic notes.
- Support onboarding for new starters, including account setup, device provisioning and IT inductions.
- Follow IT security policies and best practice, including patching, password management and safe handling of company data.
- Identify recurring issues and opportunities to improve IT support as the business grows, feeding these back to the IT Manager.
- Develop your technical skills and take on increasing 2nd line responsibilities, with progression towards 3rd line or specialist infrastructure work.
Skills, Knowledge and Expertise
- Proven experience in a 1st line IT support or service desk role.
- Strong working knowledge of Windows and Mac operating systems.
- Working familiarity with Microsoft Intune, or a comparable MDM platform, and a willingness to build deeper expertise.
- Working knowledge of Active Directory and Microsoft 365 (user accounts, mailboxes, permissions).
- Understanding of core networking concepts (DHCP, DNS, Wi-Fi, VPN).
- Confident, professional communicator, comfortable working directly with stakeholders across a manufacturing/engineering environment.
- Well-organised, able to manage high ticket volumes and competing priorities.
- Genuine interest in progressing beyond 1st line into 2nd line, and ultimately 3rd line or specialist infrastructure work.
Advantage
- Some exposure to 2nd line diagnostic work already (for example, network troubleshooting or application-level issues).
- Experience maintaining or contributing to IT asset management processes.
- Experience supporting IT in a manufacturing, FAB, or similarly regulated production environment.
- Experience with ManageEngine ServiceDesk Plus or a similar ITSM tool.
- Basic scripting knowledge (PowerShell or similar) for repeatable tasks.
- Relevant certifications (CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar).
Benefits
- Pension scheme
- Private medical & dental insurance
- 28 days’ holiday + bank holidays
- Free onsite meals
- Onsite gym
1st Line IT Support Technician in Plymouth employer: Plessey Semiconductors
Plessey Semiconductors is an exceptional employer, offering a dynamic work environment in Plymouth that prioritises employee growth and development. With a strong focus on quality and safety, our culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered. Join us to be part of a forward-thinking company that is committed to building a talented workforce for the future.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Technician in Plymouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Plessey Semiconductors values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Plessey Semiconductors might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Plessey Semiconductors!
✨Direct Apply to Plessey Semiconductors
Let's not forget to apply directly through the Plessey Semiconductors website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Technician in Plymouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Plessey Semiconductors.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Plessey Semiconductors. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Plessey Semiconductors
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
