At a Glance
- Tasks: Lead a team to enhance customer success and drive growth in the fintech sector.
- Company: Join Pleo, a dynamic fintech company focused on customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative team with a focus on innovation and customer retention.
- Why this job: Make a real impact by shaping customer experiences and driving business success.
- Qualifications: Experience in fintech or SaaS, strong leadership, and commercial skills.
The predicted salary is between 54000 - 66000 £ per year.
Pleo in the UK is seeking a Senior Manager of Customer Success to lead the UKI team in the Large and High Growth segment.
You will execute regional CS strategy, drive performance, and ensure exceptional experiences for our most strategic customers.
You’ll coach a team of CSMs, own core metrics, and collaborate with Sales, Support, and Product to maximise retention, expansion, and product adoption.
This role suits a hands-on leader with fintech or Saa S experience, strong commercial acumen, and a
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Senior Manager, Customer Success — Growth & Retention (UKI) employer: Pleo
Pleo is an exceptional employer that fosters a vibrant and inclusive culture, making it an ideal place for professionals passionate about AI and data engineering. With a strong emphasis on employee growth and development, Pleo offers unique opportunities to lead multidisciplinary teams in delivering cutting-edge solutions while shaping the future of spending management. Join us to be part of a collaborative environment where innovation thrives and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Customer Success — Growth & Retention (UKI)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pleo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pleo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Manager, Customer Success — Growth & Retention (UKI)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pleo:Your cover letter is your chance to shine! Tell us why you want to work at Pleo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pleo!
How to prepare for a job interview at Pleo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
