Pleo is seeking a Consumer Duty Specialist to lead regulatory initiatives, assess customer harm, and map customer journeys to improve outcomes. You will draw on data and regulatory knowledge to drive remediation and deliberate change that benefits users and supports business growth.
Responsibilities include building MI, dashboards, and reporting for senior leaders; conducting QA across complaints; managing Ombudsman cases; and collaborating with teams across Customer Support, Compliance, Risk,
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Senior Consumer Duty & Insights Analyst employer: Pleo
Pleo is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Staff Engineer to thrive. With a strong emphasis on employee growth, you will have the opportunity to shape foundational data practices while working with cutting-edge technologies in a supportive environment. Located in a vibrant city, Pleo offers unique advantages such as a diverse team and a commitment to leveraging AI in meaningful ways, ensuring your contributions have a significant impact across the organisation.
