At a Glance
- Tasks: Shape a new role by solving technical challenges for existing customers and enhancing their experience.
- Company: Join Pleo, a progressive company transforming spend management for over 40,000 customers.
- Benefits: Enjoy catered lunches, comprehensive healthcare, 25 days holiday, and hybrid working options.
- Other info: Collaborate with diverse teams and influence product direction based on customer insights.
- Why this job: Make a real impact on customer accounts while building a function from the ground up.
- Qualifications: 3+ years in post-sales roles with strong technical problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
About Pleo
Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.
About the role
We're looking for a Post Sales Solution Engineer to join our Customer Experience org at Pleo. This is a brand-new function, and you'll be the one shaping it: you'll be the technical expert our existing customers turn to for unlocking value from Pleo by untangling integrations, solving configuration challenges, and making sure the accounts you touch get the most out of the platform. If you're energised by deep, hands‑on problem‑solving with real customers, love the idea of building a function from scratch, and want your technical expertise to directly shape how our biggest accounts grow with us, this is the opportunity for you.
Who you’ll be working with and reporting to
You’ll report to our Solution Engineering leader and join a Solution Engineering team of 7, working closely with CSMs, Account Managers, and the Onboarding team. You'll also partner regularly with Product and Engineering to upscale and close out the technical gaps driving churn risk.
What you’ll be doing
- Conduct tailored product demonstrations, presentations, and workshops.
- Develop and deliver technical proposals, RFPs, and API workshops.
- Understand customer objectives, technical environment, and accounting needs.
- Provide feedback and insights to product and engineering teams.
What you bring
- 3+ years of experience in a post‑sales, technical account management, or solutions engineering role working with live, existing customers, not purely a deal‑cycle/presales background.
- In‑depth understanding of B2B SaaS products, APIs and integrations, including hands‑on configuration and troubleshooting.
- Familiarity with accounting principles & financial workflows.
- Strong diagnostic instincts with the ability to get to the root cause of a technical problem quickly and turn it into a clear solution for the customer.
- Excellent prioritisation skills to manage a portfolio of accounts at different stages of risk simultaneously.
- A track record of cross‑functional work with CS/Support and Product teams, and comfort operating without a fixed playbook in a function that's still being defined.
Why is this role a good fit for you
- You want to make a real technical impact on the accounts that matter most to Pleo's growth, not just through relationship management.
- You’d rather go deep on a smaller number of accounts over time than run a high‑volume deal pipeline.
- You want to build something, this function doesn't have a fixed playbook yet, and you'll help define it.
- You enjoy influencing product direction by turning what you learn from accounts into insight the product org can act on.
This role is not a good fit for you if:
- You're looking for a relationship‑management or CSM‑style role, this is technical problem‑solving first, not account nurturing.
- You're looking for a commercial, quota‑carrying, or new‑business presales role.
- You're uncomfortable working without an established process, or with ambiguity about how the role's scope will expand.
- You'd rather work purely on net‑new deals than dig into technical challenges for existing customers.
How you’ll develop in this role
In your first 3 months at Pleo, you’ll:
- Partner closely with the CSM team to build a shared view of where existing accounts can unlock more value from Pleo.
- Solve your first set of live technical challenges for customers, establishing yourself as the go‑to technical resource for CX.
- Start building the health‑check and audit process that will scale with the function.
Beyond that, as the function grows, you'll take on direct, ongoing ownership of the technical relationship for a portfolio of accounts - a clear path from hands‑on problem‑solving into a strategic, portfolio‑owning role.
The location
Please note: We can hire hybrid or in‑person set‑up in any of the locations listed on the advert but you will need to be physically based in the country of your choice with a valid right to work.
Show me the benefits
- Your own Pleo card (no more out‑of‑pocket spending!)
- Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
- Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
- We offer 25 days of holiday + your public holidays
- For our Team, we offer hybrid working options
- Option to purchase 5 additional days of holiday through a salary sacrifice
- We use MyndUp to give our employees access to free mental health and well‑being support with great success so far
- Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
StudySmarter Expert Advice🤫
We think this is how you could land Post-Sales Solution Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pleo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pleo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Post-Sales Solution Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pleo:Your cover letter is your chance to shine! Tell us why you want to work at Pleo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pleo!
How to prepare for a job interview at Pleo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
