GTM Operations Manager (Sales Ops) in London

We are looking for a highly strategic and execution‑focused Senior Sales Operations Manager to act as both a leader and a hands‑on operator. This role will drive sales performance, operational rigor, and execution alignment across the sales organisation. You will own the operational heartbeat of Sales, leading forecasting rigour, pipeline inspection cadences, performance reviews, and sales process governance. You will also directly produce analysis, narratives, and insight packs that enable the CRO and leadership team to make fast, informed decisions. This role is ideal for someone who can move fluidly between high‑level strategic leadership and detailed execution, and who brings structure, accountability, and clarity to a scaling sales function.

Who you’ll be working with and reporting to

You will report to the Director of Revenue Operations and work closely with teams in sales, managing a team of 4 people within the sales operations team and the ticketing sales ops team. This role ensures the sales team operates with clarity, focus, and discipline—transforming goals into execution and insights into action. You will be a force multiplier for the Head of RevOps and CRO and a key driver of predictable, scalable growth.

What you’ll be doing

• Sales Performance Leadership
  • Own the core sales operating rhythm: forecasting, pipeline reviews, deal inspection sessions, and weekly/monthly performance checkpoints.
  • Diagnose funnel performance, identify bottlenecks, and recommend actions to improve velocity, conversion, and predictability.
  • Ensure sales leaders have a clear line of sight into trends, risks, and actions required.
• Business Insights and Review Frameworks
  • Own monthly and quarterly business reviews (MBRs/QBRs)—including insight synthesis, narrative building, and executive presentation materials.
  • Partner with analytics and systems teams to translate data into operational intelligence—not raw reporting.
  • Provide proactive insights to guide strategic priorities and performance improvement.
• Sales Process Governance & Design
  • Own the end‑to‑end Sales Process (Lead to Opportunity to Close) definition and documentation.
  • Define and refine rules of engagement, and operational expectations with clear accountability.
  • Own territory management and book of business roll‑outs and maintain sales structure.
  • Monitor and enforce process adherence to ensure consistency, scale, and operational maturity.
• Sales Technology, Data & System Governance
  • Act as the primary business owner for sales functionality within the CRM.
  • Evaluate and recommend new sales technology solutions based on business need and ROI.
  • Support the monthly/quarterly commission calculation process by ensuring sales credit and compensation data is accurate in the CRM for handoff to Finance/Comp tools.
• Team Leadership & Hands‑On Execution
  • Lead and coach a small operations team while personally owning high‑impact work streams, decisions, and executive outputs.
  • Balance leadership responsibilities with direct ownership of analyses, content, and operational processes.

What you bring

• +10 years experience in Sales Operations, Revenue Operations, or GTM leadership roles within a SaaS or high growth B2B environment.
• Demonstrated experience working closely with CROs or Sales Leaders in a performance‑driven operating model.
• Mix of strategic leadership and hands‑on operational ownership.
• Executive‑level communication, narrative creation, and business storytelling.
• Strong command of SaaS commercial metrics, forecasting methodologies, sales funnel dynamics, and operating cadences.
• Ability to drive execution discipline and influence senior leaders through operational clarity—not authority.
• High judgement, structured thinking, prioritisation, and an ability to operate in ambiguity.
• Experience scaling a sales function through growth, GTM evolution, or operational maturity phases.
• Familiarity with CRM/forecasting tools and BI platforms (at the insight and governance level).

Why this role is a good fit for you

• You thrive at the intersection of strategy and execution: you enjoy moving fluidly between high‑level leadership and hands‑on work, such as personally building narratives, synthesising insights, and managing operational workflows.
• You are a master of the Sales Heartbeat: you have deep experience running the rigorous operating rhythms of a SaaS organisation, including forecasting, pipeline inspections, and driving MBR/QBR frameworks.
• You are an influential communicator and storyteller: you don’t just report raw data; you have the executive presence to translate metrics into clear business narratives that help the CRO and leadership team make fast, informed decisions.

This role is not a good fit for you

• You prefer a pure people‑management role: if you are looking to step away from direct execution to focus solely on delegating and high‑level oversight, the hands‑on requirements of this role will not align with your preferences.
• You struggle with ambiguity or lack of structure: this role requires someone to create the structure, define the rules of engagement, and bring order to a scaling sales function that may currently be evolving or high growth.
• You are focused only on the "back‑end" of systems: while CRM ownership is part of the role, this is a performance‑driven leadership position. If you prefer technical system configuration over driving sales culture, accountability, and commercial performance, this won’t be the right match.

We’re looking for someone to join us in London, Lisbon or Chennai. This is a hybrid role, and you will spend at least 3 days a week in the office with the rest of the team.

Benefits

• Your own Pleo card (no more out‑of‑pocket spending!)
• Lunch is on us for your work days — enjoy catered meals or receive a lunch allowance based on your local office
• Comprehensive private healthcare — depending on your location, coverage options include Vitality, Alan or Médis
• We offer 25 days of holiday + your public holidays
• We expect you to come to our office at least 3 days per week.
• Option to purchase 5 additional days of holiday through a salary sacrifice
• We use MyndUp to give our employees access to free mental health and well‑being support
• Paid parental leave — we want to make sure that we’re supportive of families and help you feel that you don’t have to compromise your family due to work