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- Tasks: Drive customer success and optimise journeys in a dynamic fintech environment.
- Company: Join Pleo, a progressive team of 850+ from over 100 nationalities.
- Benefits: Enjoy a Pleo card, private health insurance, and 25 days holiday.
- Why this job: Make a real impact by helping customers maximise their experience with our product.
- Qualifications: Fluency in Danish and English, strong consultative skills, and a proactive mindset.
- Other info: Fast-paced role with opportunities for growth and collaboration with product teams.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Success Manager to join our Customer Experience team to own a portfolio of customers, drive adoption, deliver measurable outcomes, and scale proactive relationship management and data-driven interventions. If you are excited about optimizing customer journeys and solving complex process pain points in fintech and customer excellence, this is the opportunity for you.
About Pleo: we build spend solutions that make managing money seamless, empowering, and effective for finance teams and employees alike. The word Pleo means more than you’d expect, and we are a driven, progressive, and kind team of 850+ people from over 100 nationalities, committed to delivering the future of business spending together.
What You’ll Be Doing
- Drive adoption, leading targeted enablement and programmes to ensure customers maximize value from the Pleo product.
- Align customer objectives with product capabilities, setting clear milestones and KPIs to track progress.
- Use health scores and product adoption metrics to proactively identify risks and execute mitigation plans to prevent churn.
- Ensure stakeholders are prepared for upcoming product releases and process updates through clear, structured communication.
- Categorise and share customer insights with Product and Operations to inform service improvements and the product roadmap.
Context: we currently have automated health scoring and use tech such as HubSpot, Vitally, Slack, and Notion.
What You Bring
- Proactive, goal-oriented mindset with the ability to drive your own tasks to meet targets.
- Strong consultative skills and the ability to be a trusted business advisor to customers.
- Open, positive, and energetic approach that influences both customers and colleagues.
- Enjoy helping others scale and improve, focused on customer growth.
- Excellent empathy and communication skills, capable of connecting with customers on an emotional level.
- Passion for continuous improvement and process optimization.
- Experience in a fast-paced, dynamic environment with varied tasks.
- Fluency in Danish and English is required.
How You’ll Develop In This Role
- Lead the adoption strategy for your assigned portfolio to drive measurable impact in customer health and product usage.
- Collaborate with the product team by sharing customer feedback to improve our product and services.
- Grow skills in fintech best practices as Pleo continues to scale.
This role is a good fit for you if
- You enjoy the balance of high-level strategy and hands-on execution.
- You are data-driven and use metrics to tell a story and guide priorities.
- You can manage a high-volume customer portfolio with consistent engagement across accounts.
This role is not a good fit for you if
- You prefer reactive support over proactive, long-term relationship management.
- You find it challenging to navigate complex stakeholder landscapes or cross-functional dependencies.
- You prefer a stable, predictable routine over a fast-paced, evolving environment.
Benefits
- Your own Pleo card for seamless spending.
- Lunch provided in select offices or a monthly lunch allowance in other markets.
- Private health insurance.
- 25 days of holiday plus public holidays.
- Option to purchase 5 additional days via salary sacrifice.
- Access to Myndup for free mental health and wellbeing support.
- Paid parental leave.
Interview Process
- Intro call: 30-minute chat with Talent Acquisition Partner.
- Hiring Manager Interview: Deep dive into Customer Success experience and portfolio management.
- Challenge and Team Interview: Take-home test and 60-minute team interview to discuss a real-world scenario.
- Bar Raiser: Final interview with Director of Customer Success.
About Your Application
- Please submit your application in English.
- Applications are reviewed by humans; ensure your CV clearly communicates impact.
- We encourage applicants from all backgrounds; diversity is valued.
- We process your data as a data processor; see FAQs for details.
- Transparency and equal opportunity are important to us, and we aim to provide a fair candidate experience.
Customer Success Manager - Denmark in London employer: Pleo
Contact Detail:
Pleo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Denmark in London
✨Tip Number 1
Get to know the company inside out! Research Pleo's products and values so you can speak confidently about how you can drive customer success. This will show you're genuinely interested and ready to make an impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success. Think about your past experiences and how they align with the role at Pleo. Use metrics and examples to showcase your achievements!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Success Manager - Denmark in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in driving customer adoption and managing relationships, as these are key for us at Pleo.
Showcase Your Impact: When detailing your past roles, focus on measurable outcomes. We love seeing how you've made a difference, so include metrics that demonstrate your success in previous positions.
Be Authentic: Let your personality shine through in your application. We value an open and positive approach, so don’t be afraid to show us who you are and why you’re passionate about customer success.
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Pleo!
How to prepare for a job interview at Pleo
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like health scores and product adoption rates. Be ready to discuss how you’ve used these metrics in past roles to drive customer engagement and prevent churn.
✨Showcase Your Consultative Skills
Prepare examples that highlight your consultative approach. Think of times when you acted as a trusted advisor to customers, aligning their objectives with product capabilities. This will demonstrate your ability to build strong relationships.
✨Emphasise Your Proactive Mindset
Pleo values a proactive approach, so come armed with examples of how you've driven initiatives or improvements in previous roles. Discuss how you identify risks early and implement strategies to mitigate them before they escalate.
✨Communicate Clearly and Effectively
Since communication is key in this role, practice articulating your thoughts clearly. Prepare to explain complex ideas simply, especially around product updates and customer insights, to show you can engage effectively with both customers and colleagues.
