About PleoMessy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.About the roleWe're looking for a commercially-minded Account Manager to join our Mid-Market Account Management Team at Pleo. In this role, you'll help grow and expand our existing customer base and be part of the Customer Growth & Expansion team as we scale. If you're excited about strategic account management, obsessed with customer outcomes, know how to unlock expansion across complex organisation, you love nurturing relationships, identifying growth levers, proving ROI, and are passionate about spend management, then this is the opportunity for you!Who you’ll be working with and reporting to You’ll report to our Senior Sales Manager, Account Management and work closely with teams in Customer Success, Deal Desk, Pricing and Enablement. You’ll also have the chance to partner with teams across Sales, Support, Product and Marketing to ensure success.What you’ll be doingAs an Account Manager, you will:Own a dedicated book of business from a purely commercial perspective, focusing heavily on a land-and-expand revenue model through cross-selling, upselling, and driving overall account growth Identify and close expansion opportunities within your book of business, securing new entities, teams, and product capabilities aligned with evolving customer needs.Work hand-in-hand with Customer Success teams, who focus on customer adoption and retention, allowing you to stay fully focused on driving revenue and commercial outcomes.Leverage customer success stories, usage data, and ROI metrics to proactively pitch new functionality and quantify value.Create custom proposals and business cases aligned with commercial goals and customer budgeting cycles, leading commercial conversations to ensure terms reflect the value Pleo delivers.A solid understanding of value-based selling and consultative approachSkilled in contract negotiations and building business cases linking features to valueStrong understanding of qualification methodologies (e.g., MEDDICC)A passion for solving problems with a solution-oriented approachData-driven, goal-oriented, and accurate forecasting abilityStrong commercial acumen and ability to navigate senior stakeholdersA background in SaaS Account Management or Customer Growth with a proven track record of expansion revenue and high net revenue retentionComplete fluency in EnglishWhy is this role a good fit for youThis role is a good fit for you if:You are naturally curious and driven to map out complex organisations, identifying white space where Pleo can solve a genuine business need.You use frameworks like MEDDICC to keep deals on track and can easily show a CFO how tech features translate into financial value.This role is not a good fit for you if:You view Account Management solely as responding to support tickets or handling administrative renewals rather than proactively hunting for expansion opportunities and driving revenue.We are scaling fast, which means processes evolve and you’ll need to be comfortable building the plane while flying it.How you’ll develop in this role In your first 6 to 12 months at Pleo, you’ll:Lead targeted account whitespace analysis to drive impact in your assigned market segment.Grow your skills in complex commercial negotiation and value engineering, taking on new challenges as the company continues to scaleThe locationPlease note: We can hire on a hybrid or in-person set-up in any of the locations listed on the advert but you will need to be physically based in the country of your choice with a valid right to work. Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local officeComprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or MédisWe offer 25 days of holiday + your public holidaysFor our Team, we offer both hybrid and fully remote working optionsWe use MyndUp to give our employees access to free mental health and well-being support with great success so farPaid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to workThe interview processWe want to ensure you are set-up for success and understand what will be expected of you. A 30-minute chat with our Talent Acquisition Partner to discuss the role and your background.Hiring Manager Interview: A 45 minute chat to deep dive into your experienceChallenge & Team Interview: We will send you a take home test and invite you to present during a 60 minute team interview. CV writing and content: we receive a lot of CVs, and many of them are AI-generated. A top tip from us is to use the “Achieved X, as measured by Y, by doing Z” formula (credit: A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background!Since it's our company language, please submit your application in English. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails.Diversity drives us. Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here.
Account Manager - Remote/Flexible Working Hours in London employer: Pleo
Pleo is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Staff Engineer to thrive. With a strong emphasis on employee growth, you will have the opportunity to shape foundational data practices while working with cutting-edge technologies in a supportive environment. Located in a vibrant city, Pleo offers unique advantages such as a diverse team and a commitment to leveraging AI in meaningful ways, ensuring your contributions have a significant impact across the organisation.
