Customer Success Manager - Denmark

Overview

Customer Success Manager – Denmark at Pleo. We’re looking for a Customer Success Manager to join our Customer Experience team to own a portfolio of customers, drive adoption, deliver measurable outcomes, and scale proactive relationship management and data-driven interventions. If you’re excited about optimizing customer journeys and solving complex process pain points in fintech and customer excellence, this is the opportunity for you.

About Pleo: we build spend solutions that make managing money seamless, empowering, and effective for finance teams and employees alike. The word “Pleo” means “more than you’d expect,” and we’re a driven, progressive, and kind team of 850+ people from over 100 nationalities, committed to delivering the future of business spending together.

What You\’ll Be Doing

• Drive adoption, leading targeted enablement and programmes to ensure customers maximize value from the Pleo product
• Align customer objectives with product capabilities, setting clear milestones and KPIs to track progress
• Use health scores and product adoption metrics to proactively identify risks and execute mitigation plans to prevent churn
• Ensure stakeholders are prepared for upcoming product releases and process updates through clear, structured communication
• Categorise and share customer insights with Product and Operations to inform service improvements and the product roadmap

Context: we currently have automated health scoring and use tech such as HubSpot, Vitally, Slack, and Notion.

What You Bring

• Proactive, goal-oriented mindset with the ability to drive your own tasks to meet targets
• Strong consultative skills and the ability to be a trusted business advisor to customers
• Open, positive, and energetic approach that influences both customers and colleagues
• Enjoy helping others scale and improve, focused on customer growth
• Excellent empathy and communication skills, capable of connecting with customers on an emotional level
• Passion for continuous improvement and process optimization
• Experience in a fast-paced, dynamic environment with varied tasks
• Fluency in Danish and English is required

How You\’ll Develop In This Role

• Lead the adoption strategy for your assigned portfolio to drive measurable impact in customer health and product usage
• Collaborate with the product team by sharing customer feedback to improve our product and services
• Grow skills in fintech best practices as Pleo continues to scale

This role is a good fit for you if

• You enjoy the balance of high-level strategy and hands-on execution
• You are data-driven and use metrics to tell a story and guide priorities
• You can manage a high-volume customer portfolio with consistent engagement across accounts

This role is not a good fit for you if

• You prefer reactive support over proactive, long-term relationship management
• You find it challenging to navigate complex stakeholder landscapes or cross-functional dependencies
• You prefer a stable, predictable routine over a fast-paced, evolving environment

Benefits

• Your own Pleo card for seamless spending
• Lunch provided in select offices or a monthly lunch allowance in other markets
• Private health insurance
• 25 days of holiday plus public holidays
• Option to purchase 5 additional days via salary sacrifice
• Access to Myndup for free mental health and wellbeing support
• Paid parental leave

Interview Process

• Intro call: 30-minute chat with Talent Acquisition Partner
• Hiring Manager Interview: Deep dive into Customer Success experience and portfolio management
• Challenge and Team Interview: Take-home test and 60-minute team interview to discuss a real-world scenario
• Bar Raiser: Final interview with Director of Customer Success

About Your Application

• Please submit your application in English
• Applications are reviewed by humans; ensure your CV clearly communicates impact
• We encourage applicants from all backgrounds; diversity is valued
• We process your data as a data processor; see FAQs for details

EEO statements and internal notes: Transparency and equal opportunity are important to us, and we aim to provide a fair candidate experience.