Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support employees globally by troubleshooting IT issues and enhancing internal tools.
- Company: Plentific is revolutionising property management with innovative, cloud-based solutions.
- Benefits: Enjoy flexible working, private healthcare, generous holiday, and a vibrant company culture.
- Why this job: Join a forward-thinking team and make a real impact in the proptech industry.
- Qualifications: 4+ years in IT support, strong problem-solving skills, and experience with various tech environments.
- Other info: Opportunity to work abroad and participate in company-sponsored social events.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Senior IT Support Analyst role at Plentific
Join to apply for the Senior IT Support Analyst role at Plentific
Get AI-powered advice on this job and more exclusive features.
About Us
At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform.
About Us
At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform.
We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience.
Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.
We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.
The Role
Plentific is looking for a Senior IT Support Analyst who will help to keep the company running. In this role, you\’ll play an important part in helping to keep our employees from around the world productive. You will gain experience solving a range of problems across a broad technical ecosystem.
You will help Plentific operations evolve at scale and with business needs. You’ll provide front-line user support for internal tools and technologies. Beyond the day-to-day, you will contribute to various initiatives, including continuously improving our offerings and adapting with business needs. This includes updating our tools and technologies, process improvements, and documentation efforts that help support our staff.
To be successful in this position, you will need a hunger to learn and be proactive and involved with making IT the best it can be for our employees.
Responsibilities
- Respond to inquiries and assist in troubleshooting and resolving issues
- Support use of business operational systems including Apple, Google Workspace, Slack, Zoom, Okta, Jira, Confluence (Atlassian)
- Manage our Mac, Windows and Linux endpoints through MDM solutions globally,
- Ownership of asset management, hardware and software inventory are kept up to date
- Proactively identify and address technical issues across the company
- Own the IT on-boarding and training curriculum
- Design, update, and maintain IT documentation
- Support endpoint security measures including antivirus, encryption, and mobile device management.
Requirements
Skills
- Excellent problem-solving and analytical abilities.
- Strong communication and interpersonal skills.
- High attention to detail and documentation.
- Ability to prioritize and work independently under pressure.
- Customer-focused mindset with a drive for continuous improvement.
Experience And Qualifications
- 4+ years of experience in a fast paced, cutting edge IT environment as an administrator or helpdesk agent
- Strong knowledge of Windows and macOS environments. Knowledge of Linux is desirable,
- Experience handling onsite AV systems
- Experience with ITSM tools (We use Freshservice!)
- Proven ability to manage complex troubleshooting and incident response.
- Experience working with Google Workspace, Okta, MDM software and Atlassian (Confluence and Jira Software)
- Empathetic and relational attitude with strong focus on customer service
- Outstanding interpersonal and communication skills
Benefits
As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:
- A competitive compensation package
- 25 days annual holiday
- Flexible working environment including the option to work abroad
- Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
- Enhanced parental leave
- Life insurance (4x salary)
- Employee assistance program
- Company volunteering day and charity salary sacrifice scheme
- Learning management system powered by Udemy
- Referral bonus and charity donation if someone you introduce joins the company
- Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
- Pension scheme
- Work abroad scheme
- Company-sponsored lunches, dinners and social gatherings
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Plentific by 2x
Get notified about new Senior Information Technology Support Analyst jobs in London, England, United Kingdom.
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
City Of London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Senior Collateral IT Support Analyst – Assistant Vice President
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Technology Service Lead – London | Global Hedge Fund (Confidential)
London, England, United Kingdom 6 months ago
City Of London, England, United Kingdom ÂŁ180.00-ÂŁ200.00 1 day ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 4 weeks ago
London, England, United Kingdom 1 week ago
City Of London, England, United Kingdom ÂŁ50,000.00-ÂŁ55,000.00 2 weeks ago
St Albans, England, United Kingdom 2 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 6 days ago
Application Support Specialist – Asset Management | Python, SQL, AWS, Trade Lifecycle | £85,000 | Permanent | Hybrid (3 Days Onsite – London)
London, England, United Kingdom 6 days ago
London, England, United Kingdom 3 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Senior IT Support Analyst employer: Plentific
Contact Detail:
Plentific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Google Workspace, Slack, and Atlassian products like Jira and Confluence. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved IT issues. Be ready to discuss your approach and the impact of your solutions on the team or organisation.
✨Tip Number 3
Network with current or former employees of Plentific on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 4
Demonstrate your customer-focused mindset by preparing to discuss how you’ve improved user experiences in previous roles. Highlight any initiatives you’ve taken to enhance support services or streamline processes.
We think you need these skills to ace Senior IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with tools and technologies mentioned in the job description, such as Google Workspace, Slack, and MDM solutions. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Plentific's mission and how your background aligns with their goals. Mention your proactive approach to IT support and your commitment to continuous improvement, which are key traits they are looking for.
Showcase Relevant Skills: Highlight your technical skills, especially your experience with Windows, macOS, and Linux environments. Emphasise your familiarity with ITSM tools like Freshservice and your ability to manage complex troubleshooting scenarios.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Senior IT Support Analyst role.
How to prepare for a job interview at Plentific
✨Showcase Your Problem-Solving Skills
As a Senior IT Support Analyst, you'll need to demonstrate your excellent problem-solving abilities. Prepare examples of past challenges you've faced and how you resolved them, particularly in fast-paced environments.
✨Familiarise Yourself with Relevant Tools
Make sure you're well-versed in the tools mentioned in the job description, such as Google Workspace, Slack, and Atlassian products like Jira and Confluence. Being able to discuss your experience with these tools will show your readiness for the role.
✨Emphasise Your Customer-Focused Mindset
Plentific values a customer-focused approach. Be prepared to discuss how you've prioritised user needs in previous roles and how you can contribute to improving employee productivity through IT support.
✨Prepare for Technical Questions
Expect technical questions related to Windows, macOS, and Linux environments. Brush up on your knowledge of endpoint management and security measures, as these are crucial for the role. Being confident in your technical expertise will set you apart.
