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- Tasks: Ensure customer success through onboarding, training, and ongoing support.
- Company: Join Plentific, a leader in proptech revolutionising property management.
- Benefits: Enjoy competitive pay, flexible work, health care, and generous holiday.
- Why this job: Make a real impact in the future of property management with innovative technology.
- Qualifications: Strong communication skills and experience with CRM platforms required.
- Other info: Dynamic team culture with opportunities for growth and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience.
Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact. We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.
The Role
As a Customer Success Manager at Plentific, your primary responsibility is to ensure that day-to-day customer engagement, account hygiene, and internal alignment are executed with excellence. You will manage the operational components of the customer lifecycle - from onboarding through to renewal - ensuring accurate documentation, process consistency, and timely execution. This role is ideal for someone highly organised, analytical, and proactive, with strong operational discipline and the ability to balance customer success with delivery oversight. You’ll act as the orchestrator between clients and Plentific’s internal teams, ensuring seamless onboarding, adoption, and long-term success.
Responsibilities
- Ensure end users understand core functionality, workflows, and use cases - delivering training to clients on all available Plentific modules.
- Track client KPIs and ensure Plentific’s value is documented and shared regularly.
- Monitor adoption metrics and intervene when usage trends decline, using data-driven insights to identify issues early and resolve root causes.
- Oversee client onboarding and implementation workstream for small/medium clients, including project planning, milestone tracking & reporting, stakeholder management, and risk management.
- Coordinate & implement feature introductions and monitor usage post-launch.
- Collaborate closely with cross-functional teams including Product, Support, Onboarding, and Implementations to resolve issues and solutionise challenges.
- Raise and track escalations effectively with internal stakeholders, ensuring accountability and follow-through.
- Develop and maintain clear governance structures for client engagement (e.g., QBRs, MBRs, operational meetings, training), tailoring cadence and content to each stakeholder group.
- Schedule and conduct periodic client operational meetings to maintain momentum and address key actions.
- Support the Strategic Account Director by attending QBRs from an operational perspective, providing KPI data, insights, and recommendations for improvement.
- Identify upsell opportunities and liaise with the Strategic Account Director to support growth initiatives.
- Build trusted client relationships at all levels - operational through to executive - ensuring alignment, buy-in, and stakeholder engagement throughout the customer journey.
- Prioritise workloads effectively to manage multiple client accounts and deliver timely, high-quality support.
- Ensure timely responses to client requests and internal follow-ups.
Skills
- Excellent communication skills, both verbal and written, to engage effectively with clients and internal teams.
- Strong attention to detail to ensure accuracy in client interactions, issue resolution, and documentation.
- Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat).
- Comfortable owning processes from initiation to resolution.
- A mindset focused on process improvement and cross-functional collaboration.
Experience and Qualifications
- Excellent communication skills, both verbal and written, to engage effectively with clients and internal teams.
- Strong stakeholder management skills, able to adapt approach to different audiences - from operational users to senior executives.
- Strong attention to detail to ensure accuracy in client interactions, issue resolution, and documentation.
- Demonstrated ability to leverage data and insights to spot risks early, track adoption trends, and drive measurable outcomes.
- Confident in managing multiple concurrent projects, with proven ability to oversee & manage delivery workstreams, identify dependencies and mitigate delivery risks.
- Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat).
- Comfortable owning processes from initiation to resolution, with a mindset focused on process improvement and cross-functional collaboration.
- Solution-oriented, with the ability to “get into the weeds” of the product features to troubleshoot and problem-solve effectively.
Benefits
As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:
- A competitive compensation package
- 25 days annual holiday
- Flexible working environment including the option to work abroad
- Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
- Enhanced parental leave
- Life insurance (4x salary)
- Employee assistance program
- Company volunteering day and charity salary sacrifice scheme
- Learning management system powered by Udemy
- Referral bonus and charity donation if someone you introduce joins the company
- Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
- Pension scheme
- Work abroad scheme
- Company-sponsored lunches, dinners and social gatherings
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Customer Success Manager in London employer: Plentific
Contact Detail:
Plentific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Plentific on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Plentific’s platform inside out. Familiarise yourself with their features and think of ways you can contribute to enhancing customer success. Show them you’re ready to hit the ground running!
✨Tip Number 3
Don’t just wait for the job to come to you—apply through our website! It shows initiative and gives you a direct line to the hiring team. Plus, it’s super easy to keep track of your application status.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression. It shows you’re genuinely interested and keeps you on their radar.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for property management and customer success shine through. We want to see that you're genuinely excited about the role and how you can contribute to our mission at Plentific.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success and operational roles. Use specific examples that demonstrate your skills in managing client relationships and driving measurable outcomes, as these are key to what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the Customer Success Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people quickly. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Plentific
✨Know the Company Inside Out
Before your interview, dive deep into Plentific's mission and values. Understand their innovative platform and how it transforms property management. This knowledge will help you connect your skills to their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively engaged with clients and internal teams in the past. Highlight your ability to adapt your communication style to different audiences, from operational users to senior executives.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used data-driven insights to track client KPIs or identify issues early. Share specific instances where your analytical skills led to improved outcomes, as this aligns perfectly with the role's focus on monitoring adoption metrics and resolving challenges.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and stakeholder management skills. Think of scenarios where you've had to manage multiple projects or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
