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For Companies At a Glance
- Tasks: Support and optimise IT systems to keep our global team productive.
- Company: Join Plentific, a leader in proptech innovation.
- Benefits: Enjoy flexible working, competitive pay, and great health perks.
- Why this job: Make a real impact in a fast-paced tech environment.
- Qualifications: 3+ years in IT support with strong customer service skills.
- Other info: Dynamic role with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the IT Systems Administrator role at Plentific.
About Us
At Plentific we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative cloud‑based platform. We harness cutting‑edge technology and data‑driven insights to streamline operations for landlords, letting agents and property managers, helping them optimise maintenance, manage repairs and make informed decisions instantly. Backed by a world‑class group of investors, Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.
The Role
Plentific is looking for an IT Systems Administrator who will help keep the company running. In this role you’ll play an important part in keeping our employees from around the world productive and will gain experience solving a range of problems across a broad technical ecosystem. You will help Plentific operations evolve at scale to meet business needs, providing front‑line user support for internal tools and technologies. Beyond the day‑to‑day, you’ll contribute to initiatives that continuously improve our offerings and adapt with business needs, including updating tools and technologies, process improvements and documentation that support our staff. To be successful you need a hunger to learn and a proactive approach to making IT the best it can be for our employees.
Responsibilities
- Ownership of all tools and services, including vendors that currently fall under the team’s control, ensuring hardware and software inventory keeps up to date.
- Respond to inquiries and assist in troubleshooting and resolving issues.
- Support with internal AI workflows/integrations.
- Support use of business operational systems including Apple, Google Suite, Slack, Zoom, Okta, Jira, Confluence (Atlassian).
- Manage Mac, Windows and Linux endpoints through MDM solutions globally.
- Proactively identify and address technical issues across the company.
- Own the IT onboarding and training curriculum.
- Design, update and maintain IT documentation.
- Build and maintain system architecture diagrams.
- You may be required to work in a rota, which may include non‑standard work hours.
Requirements
- 3+ years of experience in a fast paced, cutting edge IT environment as an administrator or helpdesk agent.
- Experience working with Google Workspace, Okta, MDM software and Atlassian (Confluence and Jira Software).
- Ability to independently manage and prioritise workload.
- Empathetic and relational attitude with strong focus on customer service.
- Outstanding interpersonal and communication skills.
- Mastery in managing systems or helpdesk teams or equivalent.
- Experience deploying SAML and SCIM in a diverse set of SaaS applications.
- Experience handling onsite AV systems.
- Deploying on-prem technology to support is a plus.
- Experience building configuration profiles and policies.
- Experience deploying hundreds of macOS and iOS devices at scale.
- Extensive Project Management experience is a must.
Benefits
- A competitive compensation package.
- 25 days annual holiday.
- Flexible working environment including the option to work abroad.
- Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP.
- Enhanced parental leave.
- Life insurance (4x salary).
- Employee assistance program.
- Company volunteering day and charity salary sacrifice scheme.
- Learning management system powered by Udemy.
- Referral bonus and charity donation if someone you introduce joins the company.
- Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs.
- Pension scheme.
- Work abroad scheme.
- Company-sponsored lunches, dinners and social gatherings.
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
IT Systems Administrator employer: Plentific
Contact Detail:
Plentific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Plentific on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss our experience with Google Workspace, Okta, and MDM software. Show them we’re ready to tackle their IT challenges head-on!
✨Tip Number 3
Don’t forget to showcase our problem-solving skills! During interviews, share specific examples of how we’ve tackled technical issues in the past. This will demonstrate our proactive approach and ability to keep things running smoothly.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the Plentific team!
We think you need these skills to ace IT Systems Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Systems Administrator role. Highlight relevant experience, especially with tools like Google Workspace and Atlassian. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT and how you can contribute to our mission at Plentific. We love seeing enthusiasm and a proactive attitude, so let that come through in your writing.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re all about finding solutions, so demonstrate your ability to think on your feet and resolve challenges effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at Plentific!
How to prepare for a job interview at Plentific
✨Know Your Tech Inside Out
Make sure you’re well-versed in the tools and technologies mentioned in the job description, like Google Workspace, Okta, and Atlassian. Brush up on your knowledge of MDM solutions and be ready to discuss how you've used these in past roles.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous positions. Plentific values a proactive approach, so think of specific instances where you identified problems before they escalated and how you resolved them.
✨Demonstrate Your Customer Service Mindset
Since this role involves supporting employees globally, highlight your empathetic attitude and strong communication skills. Be ready to share experiences where you’ve gone above and beyond to assist users or improve their experience with IT services.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support and system management. Practice responding to scenarios about managing multiple priorities or handling difficult user requests, showcasing your ability to stay calm and effective under pressure.
