At a Glance
- Tasks: Drive new business growth through lead generation and strategic account engagement.
- Company: Join Kerv, a dynamic cloud-first provider transforming customer experience.
- Benefits: Hybrid working, competitive salary, and a focus on employee well-being.
- Other info: Embrace diversity and collaboration in a supportive work environment.
- Why this job: Be part of an innovative team making a real impact in customer engagement.
- Qualifications: 1+ years in BDR or sales roles, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Please note: This is a Hybrid Working role which will require attending the Richmond office (TW9) 1-2 times a week.
About Us
Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger with a number of highly successful organisations. One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, omnichannel cloud-based solutions to help our customers deliver industry-leading customer experience.
At Kerv Experience we know that implementing a new CX platform is a big deal - that comes with big challenges. That’s why our expert team is flexible. We’re ready to help our customers every step of the way with a fully responsive, risk-free approach, that’s built around them. We help our customers leverage the power of GenesysCloud alongside our own technology, such as CXTranslate and CX Vizz. We are a Genesys partner and regularly win partner awards, most recently UKI Volume Partner of the Year 2026.
About the Role:
Reporting to Kerv’s Head of Marketing, we are looking for a Business Development Representative, with a demonstrable understanding of driving new business growth. You will play a key role in driving new business growth across the contact centre and CX practice for Kerv (focused on Genesys Cloud). You will focus on generating leads, building pipeline, engaging senior stakeholders, and partnering closely with Marketing & Sales to execute targeted account strategies.
Your Part to Play:
- Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
- Identify, research, and engage key decision-makers within enterprise and mid-market organisations
- Work closely with the sales team to execute account-based strategies
- Find creative ways to open doors into new prospective accounts
- Work closely with Marketing to follow up on campaign and event activity
- Qualify inbound, outbound and marketing-generated leads, to pass onto the sales team
- Clearly articulate the value of Genesys Cloud and Kerv’s CX solutions aligned to prospect challenges
- Book product demos and meetings for Account Executives
- Consistently generate qualified pipeline aligned with regional revenue goals
- Maintain accurate activity lead tracking in Dynamics 365
- Meet and exceed KPIs related to meetings booked, pipeline creation, and conversion rates
All about You:
We are looking for a BDR with the following skills and attributes:
- At least 1 year’s experience in a BDR, SDR, or Inside Sales role within SaaS, CCaaS, CX, cloud, or technology environments (preferred Genesys / CCaaS experience)
- Proven track record in outbound prospecting and pipeline generation e.g. meetings booked
- Comfortable engaging mid-senior level stakeholders in mid and large organisations
- Excellent communication, organisational, and time-management skills
You will live the Kerv values…
- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
Business Development Representative in London employer: Please note this
Kerv is an exceptional employer that prioritises a customer-first and team-oriented culture, making it an ideal place for Business Development Representatives to thrive. With a hybrid working model based in Richmond, employees benefit from flexible work arrangements while being part of a dynamic team that values diversity, collaboration, and personal growth. Kerv's commitment to employee experience and professional development ensures that every team member feels valued and empowered to contribute to the company's exciting journey of transformation and success.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Representative in London
✨Tip Number 1
Get to know Kerv and its values inside out! When you understand what makes us tick, you can tailor your conversations to show how you fit into our customer-first, team-oriented culture. This will help you stand out during interviews.
✨Tip Number 2
Leverage LinkedIn like a pro! Connect with current employees, engage with their posts, and even drop them a message to ask about their experiences. This not only shows your interest but also gives you insider info that can be super helpful in interviews.
✨Tip Number 3
Practice your pitch! You’ll need to clearly articulate the value of Genesys Cloud and Kerv’s CX solutions. Role-play with a friend or in front of a mirror to get comfortable discussing how you can help drive new business growth.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It’s a simple way to keep the conversation going and show that you’re genuinely interested in joining the Kerv team.
We think you need these skills to ace Business Development Representative in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining Kerv and contributing to our mission of delivering top-notch customer experiences.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in SaaS, CCaaS, or CX environments. We love seeing how your background aligns with what we do, so don’t be shy about showcasing your achievements in outbound prospecting and pipeline generation!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Use bullet points if it helps to break down your accomplishments!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at Please note this
✨Know Your Stuff
Before the interview, make sure you understand Kerv's business model and their focus on customer experience. Familiarise yourself with Genesys Cloud and how it fits into the CX landscape. This will help you articulate how your skills can contribute to their goals.
✨Engage with Enthusiasm
Show genuine excitement about the role and the company. Kerv values a 'customer-first' approach, so demonstrate your passion for helping customers achieve success. Share examples from your past experiences where you've gone above and beyond for clients.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to engage stakeholders. Prepare specific examples of how you've successfully generated leads or built relationships in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about Kerv's future plans, how they measure success in the BDR role, or what challenges the team is currently facing. This shows your interest and helps you gauge if the company is the right fit for you.
