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- Tasks: Consult with clients on cloud telephony solutions and manage project delivery.
- Company: Join PHMG, a top-rated audio branding agency with 36,000 clients worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team improving client experiences through innovative solutions.
- Qualifications: Experience in cloud telephony implementation and strong communication skills required.
- Other info: Office-based role with potential for hands-on project management.
The predicted salary is between 43200 - 72000 £ per year.
We are PHMG – a proud Sunday Times Best Company to Work For. Our staff are committed to continuously improving. They’re not afraid of hard work. And they have passion coursing through their veins. If this sounds like you, keep reading.
Role Summary & Purpose
Responsible for consulting with clients regarding their cloud telephony system, providing solutions that bring efficiencies and improvement to the caller’s journey. You will be presenting solutions to clients in depth with consideration of end-to-end delivery from initial concept going live. You will be the clients point of contact during the project handling their questions and providing proactive solutions. Creating call flow maps, system insights, suggestions to provide additional audio and system features to improve the callers experience are all part of the experience we provide to our clients. Experience in a multitude of platforms is preferred for this role. You will be implementing projects yourself to bring your proposed solutions to life. You will be managing the post-sale technical delivery of the project for the client with assistance from the account manager to create relevant material for you. Our projects are implemented and tested through a multistage process to ensure seamless activation for our clients, which you will implement, test and document for future reference. Other responsibilities include assisting the Pre-Sale team with technical system capabilities, support with escalated implementation work, contribute to improving our KnowledgeBase. You will also assist where needed with other departmental workloads during peak times.
Responsibilities:
- Consulting with clients regarding alternative solutions to their telephony set up
- Creating detailed client-friendly call flow maps
- Accurate and controlled implementation and testing of projects going live
- Providing technical assistance to account management support teams
- Training and support capacity with complex casework
Required Experience:
- Experience working in Implementation roles using cloud telephony or other similar technologies
- Confident and experienced technician working in a multitude of portal-based telephony systems
- Key Accounts experience preferable
- Familiarity communicating, supporting and consulting clients and account managements via phone or email
- Office based working experience
- Working to KPI’s/set metrics
- Using a CRM and Microsoft office suite confidently
- Number porting experience preferred
Required Competencies:
- Technical skills, knowledge and experience based within Technical Implementation
- Excellent communication and administrative skills
- Excellent client communication and presentation skills
- Strong sense of urgency and comfortable closing high volumes of case work
- Project management skills
- Ability to work to deadlines and time frames
- Dedicated team player with drive and initiative
- Strong organizational and detail orientated skills
- Can work in a fast-paced, dynamic environment
About PHMG:
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track – strengthening their business identity in the most memorable, emotive way.
UCaaS Solution Architect employer: PLEASE HOLD (UK) LIMITED
Contact Detail:
PLEASE HOLD (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UCaaS Solution Architect
✨Tip Number 1
Familiarise yourself with various cloud telephony systems and their functionalities. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role and its requirements.
✨Tip Number 2
Prepare to discuss specific examples of how you've improved client experiences in previous roles. Highlighting your problem-solving skills and ability to implement effective solutions will resonate well with our team.
✨Tip Number 3
Showcase your project management skills by discussing any relevant projects you've led or contributed to. Being able to articulate your approach to managing timelines and deliverables will be crucial for this position.
✨Tip Number 4
Demonstrate your communication skills by preparing to engage in a mock consultation during the interview. This will give you a chance to showcase your ability to explain complex technical concepts in a client-friendly manner.
We think you need these skills to ace UCaaS Solution Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the UCaaS Solution Architect position. Tailor your application to highlight relevant experience in cloud telephony and project management.
Craft a Compelling CV: Your CV should clearly showcase your technical skills, experience with implementation roles, and familiarity with telephony systems. Use bullet points to make it easy to read and ensure it aligns with the job description.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Highlight specific experiences that demonstrate your ability to consult with clients and manage projects effectively. Make it personal and engaging.
Prepare for Technical Questions: Given the technical nature of the role, be ready to discuss your experience with cloud telephony systems and project implementation during the interview process. Prepare examples that showcase your problem-solving skills and client communication.
How to prepare for a job interview at PLEASE HOLD (UK) LIMITED
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a UCaaS Solution Architect. Familiarise yourself with cloud telephony systems and be prepared to discuss how your experience aligns with the role's requirements.
✨Showcase Your Technical Skills
Be ready to demonstrate your technical expertise in implementation roles. Prepare examples of past projects where you've successfully managed cloud telephony systems, highlighting your problem-solving skills and ability to deliver solutions.
✨Prepare Client-Focused Scenarios
Since the role involves consulting with clients, think of scenarios where you've effectively communicated complex technical information to non-technical stakeholders. This will showcase your client communication and presentation skills.
✨Ask Insightful Questions
Prepare thoughtful questions about PHMG's approach to audio branding and their client engagement strategies. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
