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- Tasks: Manage the implementation of bespoke audio branding services for clients' telephony systems.
- Company: PHMG, a world leader in audio branding and telephony optimisation.
- Benefits: Competitive salary, career development, gym membership, and creative office spaces.
- Why this job: Join a dynamic team and enhance client experiences with innovative audio solutions.
- Qualifications: Strong communication skills and experience in telecoms or support environments.
- Other info: Enjoy a vibrant workplace with opportunities for personal and professional growth.
The predicted salary is between 29000 - 31000 £ per year.
Location: Manchester, Old Trafford
Salary: £29,000 base (£31,000 OTE)
Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud-based telephony optimisation trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity. To maintain our position at the forefront of our industry and sustain our continual growth we are expanding our technology consulting team supporting our clients in North America. As a Technical Implementation Consultant, you will manage the delivery of the implementation of bespoke audio branding services on our clients' telephony systems and ongoing support thereafter. You will be committed to delivering the best experience possible, ensuring clients experience the world-class service we are known for.
What You’ll Be Doing
- Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams
- Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions
- Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
- Managing and updating all project work into the CRM and related project cases
What You’ll Need
- Strong communication skills, verbal and written
- A highly organised approach to your work
- Experience working with multiple departments both internally and externally
- Experience of working in a telecoms environment and/or support desk would be advantageous
- Good telephone manner
- Experience or understanding of Service Level Agreements and Ticket Management
What You’ll Get In Return
- Competitive salary and rewards
- Career development and progression directly linked to your performance
- Gym membership at PureGym
- Smart pension scheme
- Critical illness cover
- Life assurance
- Birthday half day leave to celebrate
- Creative, spacious offices with breakout areas
- Cycle to work scheme
- Fundraising initiatives for our registered charity the PHMG Foundation
About PHMG
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names such as Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track strengthening their business identity in the most memorable, emotive way.
Technical Implementation Consultant - North America in Manchester employer: PLEASE HOLD (UK) LIMITED
Contact Detail:
PLEASE HOLD (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Implementation Consultant - North America in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in audio branding and telephony. This will help you tailor your responses and show that you're genuinely interested in joining the team.
✨Tip Number 3
Practice your communication skills! Since this role requires strong verbal and written abilities, consider doing mock interviews with friends or using online resources. The more comfortable you are speaking about your experience, the better you'll come across.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about wanting to be part of our awesome team at PHMG.
We think you need these skills to ace Technical Implementation Consultant - North America in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Implementation Consultant role. Highlight your experience in telecoms and project management, as well as your strong communication skills. We want to see how you can bring your unique flair to our team!
Showcase Your Organisational Skills: Since this role requires a highly organised approach, give us examples of how you've successfully managed multiple projects or tasks in the past. We love seeing candidates who can juggle responsibilities while keeping everything on track!
Demonstrate Your Technical Know-How: If you've got experience with call flow changes or CRM systems, make sure to mention it! We’re looking for someone who can hit the ground running, so any relevant technical skills will definitely catch our eye.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're keen to join our awesome team!
How to prepare for a job interview at PLEASE HOLD (UK) LIMITED
✨Know Your Tech
Make sure you brush up on your technical knowledge related to telephony systems and audio branding. Familiarise yourself with common terms and processes, as well as any specific tools or software the company uses. This will help you speak confidently about your experience and how it relates to the role.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with clients or team members in the past. Think about times when you had to explain complex technical concepts in simple terms or coordinate with multiple departments.
✨Organisational Skills Matter
Be ready to discuss how you manage your workload and keep projects on track. You might want to share specific tools or methods you use for organisation, like project management software or techniques for prioritising tasks. This will demonstrate your ability to handle the responsibilities of the role.
✨Understand Client Needs
Research PHMG's client base and think about how you can enhance their experience through your role. Be prepared to discuss how you would approach understanding a client's needs and ensuring they receive top-notch service. This shows that you're not just technically savvy but also client-focused.
