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For Companies At a Glance
- Tasks: Manage audio branding services and support clients' telephony systems.
- Company: Join PHMG, a global leader in audio branding with a vibrant culture.
- Benefits: Competitive salary, gym membership, career development, and birthday leave.
- Why this job: Be part of a dynamic team enhancing client experiences worldwide.
- Qualifications: Strong communication skills and experience in telecoms or support roles.
- Other info: Enjoy creative offices and opportunities for personal growth.
The predicted salary is between 29000 - 31000 ÂŁ per year.
Location: Manchester, Old Trafford
Salary: ÂŁ29,000 base (ÂŁ31,000 OTE)
Hours: 1:00pm - 10pm (supporting US clients)
Working with 36,000 clients in 54 countries across the globe, PHMG is a world‑leader in audio branding and cloud‑based telephony optimisation trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity. To maintain our position at the forefront of our industry and sustain our continual growth we are expanding our technology consulting team supporting our clients in North America.
As a System Support Specialist, you will manage the delivery of the implementation of bespoke audio branding services on our clients' telephony systems and ongoing support thereafter. You will be committed to delivering the best experience possible, ensuring clients experience the world‑class service we are known for. Working together with our dedicated Account Managers you will gain a detailed understanding of each specific client case and determine the best strategy to upload our productions. Your work will be directed through our CRM systems and project cases, so we will make the best use of your organisational skills and ability to prioritise your own time. You will have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.
What You’ll Be Doing
- Organising and coordinating technical implementation work with external sub‑contractors, in‑house engineers, or other internal teams
- Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions
- Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
- Managing and updating all project work into the CRM and related project cases
What You’ll Need
- Strong communication skills, verbal and written
- A highly organised approach to your work
- Experience working with multiple departments both internally and externally
- Experience of working in a telecoms environment and/or support desk would be advantageous
- Good telephone manner
- Experience or understanding of Service Level Agreements and Ticket Management
What You’ll Get In Return
- Competitive salary and rewards
- Career development and progression directly linked to your performance
- Gym membership at PureGym
- Smart pension scheme
- Critical illness cover
- Life assurance
- Birthday half day leave to celebrate
- Creative, spacious offices with breakout areas
- Cycle to work scheme
- Fundraising initiatives for our registered charity the PHMG Foundation
About PHMG
Established in 1998, PHMG has grown from a renowned Manchester‑based business to the world's leading audio branding agency working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world‑class voice artistry and an exclusive Brand‑Sound‑Track strengthening their business identity in the most memorable, emotive way.
System Support Specialist - North America in Manchester employer: PLEASE HOLD (UK) LIMITED
Contact Detail:
PLEASE HOLD (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Support Specialist - North America in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in audio branding and telephony. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role requires strong verbal and written skills, consider doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of our team at PHMG.
We think you need these skills to ace System Support Specialist - North America in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the System Support Specialist role. Highlight your experience in telecoms and any relevant skills that match what we're looking for. This shows us you’re genuinely interested and have done your homework!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your verbal and written skills. Use clear, concise language in your application and provide examples of how you've effectively communicated in past roles.
Demonstrate Your Organisational Skills: We love a well-organised candidate! In your application, mention any tools or methods you use to stay organised, especially if you’ve managed multiple projects or worked with different teams. This will help us see how you can handle the demands of the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at PLEASE HOLD (UK) LIMITED
✨Know Your Stuff
Before the interview, make sure you understand the basics of audio branding and telephony systems. Familiarise yourself with common terminology and concepts in the telecoms environment. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
Since the job requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and coordinated with different teams, as this will demonstrate your fit for the role.
✨Communicate Clearly
Strong communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. This will highlight your verbal communication skills and your ability to engage effectively with clients and colleagues.
✨Understand Client Needs
Research PHMG's client base and their approach to audio branding. Be prepared to discuss how you would ensure a world-class service experience for clients. Showing that you can empathise with client needs and have strategies to address them will set you apart from other candidates.
