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For Companies At a Glance
- Tasks: Support global clients by coordinating technical implementations and managing project work.
- Company: Join a world-leading audio branding agency with a vibrant Manchester team.
- Benefits: Competitive salary, gym membership, smart pension, and birthday leave.
- Why this job: Advance your tech career while working with top brands like Samsung and Audi.
- Qualifications: Strong communication skills and experience in telecoms or support desk preferred.
- Other info: Dynamic work environment with excellent career progression opportunities.
The predicted salary is between 29000 - 31000 £ per year.
Join a world-leading audio branding agency supporting 36,000 clients across 54 countries and advance your technical career in our innovative Manchester team.
Location: Manchester, Old Trafford
Hours: 1:00pm - 10pm (supporting US clients)
Salary: £29,000 base (£31,000 OTE)
Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud-based telephony optimisation trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity. To maintain our position at the forefront of our industry and sustain our continual growth we are expanding our technology consulting team supporting our clients in North America.
What You’ll Be Doing
- Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams
- Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions
- Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
- Managing and updating all project work into the CRM and related project cases
What You’ll Need
- Strong communication skills, verbal and written
- A highly organised approach to your work
- Experience working with multiple departments both internally and externally
- Experience of working in a telecoms environment and/or support desk would be advantageous
- Good telephone manner
- Experience or understanding of Service Level Agreements and Ticket Management
What You’ll Get In Return
- Competitive salary and rewards
- Career development and progression directly linked to your performance
- Gym membership at PureGym
- Smart pension scheme
- Critical illness cover
- Life assurance
- Birthday half day leave to celebrate
- Creative, spacious offices with breakout areas
- Cycle to work scheme
- Fundraising initiatives for our registered charity the PHMG Foundation
About PHMG
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track strengthening their business identity in the most memorable, emotive way.
System Support Specialist in Manchester employer: PLEASE HOLD (UK) LIMITED
Contact Detail:
PLEASE HOLD (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Support Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at PHMG on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the tech consulting team.
✨Tip Number 2
Prepare for the interview by brushing up on your telecoms knowledge. Familiarise yourself with common issues and solutions in the industry, so you can impress with your expertise during the chat.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed projects or coordinated with multiple teams. This will highlight your ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our innovative Manchester team.
We think you need these skills to ace System Support Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the System Support Specialist role. Highlight your experience in telecoms and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about audio branding and how your skills align with what we do at PHMG. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Be clear, concise, and professional in your language. We want to see how well you can convey your thoughts!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at PLEASE HOLD (UK) LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to telecoms and support desk environments. Be ready to discuss any relevant experience you have, especially with call flow changes and CRM systems. This will show that you're not just a good communicator but also technically savvy.
✨Show Off Your Organisational Skills
Since the role involves coordinating with various teams and managing projects, be prepared to share examples of how you've successfully organised similar tasks in the past. Highlight your ability to juggle multiple responsibilities and keep everything on track.
✨Practice Your Communication Skills
Strong verbal and written communication is key for this position. Before the interview, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to communicate effectively with clients and team members alike.
✨Understand Service Level Agreements
Familiarise yourself with Service Level Agreements (SLAs) and ticket management processes. Being able to discuss these topics confidently will show that you understand the importance of meeting client expectations and maintaining high service standards.
