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- Tasks: Enhance client telephony systems and create call flow maps.
- Company: Leading telephony solutions provider based in Manchester.
- Benefits: Base salary of £32,000 with OTE of £36,000.
- Why this job: Join a dynamic team and shape the future of client telephony experiences.
- Qualifications: Experience in cloud telephony and strong communication skills required.
- Other info: Office-based role with Monday to Friday hours from 1:00 pm to 10:00 pm GMT.
The predicted salary is between 32000 - 36000 £ per year.
A leading telephony solutions provider in Manchester seeks a Caller Experience Architect to enhance client telephony systems.
Responsibilities include:
- Consulting clients on solutions
- Creating call flow maps
- Ensuring successful project delivery
Ideal candidates will have:
- Experience in cloud telephony
- Excellent communication skills
- Proficiency in CRM tools
This role offers a base salary of £32,000 with an OTE of £36,000. The position is office-based, working Monday to Friday from 1:00 pm to 10:00 pm GMT.
Cloud Telephony CX Architect — Client Solutions Lead in Manchester employer: PLEASE HOLD (UK) LIMITED
Contact Detail:
PLEASE HOLD (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Telephony CX Architect — Client Solutions Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the telephony industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Brush up on your cloud telephony knowledge and be ready to discuss how you've enhanced client experiences in the past. We want to see you shine!
✨Tip Number 3
Show off your skills! If you’ve created call flow maps or worked with CRM tools, bring examples to the table. Visuals can really help us understand your thought process and expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Cloud Telephony CX Architect — Client Solutions Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in cloud telephony and any relevant projects you've worked on. We want to see how your skills align with the role of Caller Experience Architect, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing client telephony systems and how your communication skills can make a difference. Let us know what excites you about this role!
Showcase Your CRM Proficiency: Since proficiency in CRM tools is key for this position, be sure to mention any specific tools you’ve used and how they’ve helped you in previous roles. We love seeing practical examples of your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at PLEASE HOLD (UK) LIMITED
✨Know Your Cloud Telephony Inside Out
Make sure you brush up on your cloud telephony knowledge before the interview. Understand the latest trends and technologies in the field, as well as the specific solutions the company offers. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Master the Art of Call Flow Mapping
Since creating call flow maps is a key responsibility, practice explaining your approach to designing effective call flows. Be ready to discuss any past experiences where you've successfully implemented these systems, and think about how you can apply that knowledge to enhance client telephony systems.
✨Show Off Your Communication Skills
As this role requires excellent communication skills, prepare to showcase your ability to convey complex ideas clearly. Consider examples from your previous work where you effectively communicated with clients or team members, and be ready to demonstrate how you can consult clients on solutions.
✨Familiarise Yourself with CRM Tools
Proficiency in CRM tools is essential for this position. Before the interview, make sure you know which CRM tools the company uses and be prepared to discuss your experience with similar platforms. Highlight any specific achievements or projects where you leveraged CRM tools to improve client interactions.
