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For Companies At a Glance
- Tasks: Engage with clients to enhance their experience and retain subscriptions.
- Company: Join the world's leading audio branding agency, PHMG.
- Benefits: Enjoy a competitive salary, gym membership, and generous leave.
- Why this job: Make a real impact by advocating for clients and improving services.
- Qualifications: Experience in B2B roles and excellent communication skills required.
- Other info: Dynamic work environment with great career development opportunities.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Client Retentions Manager (North American Market) role at PLEASE HOLD (UK) LIMITED. The world\’s leading audio branding agency, PHMG creates technology-fuelled, creative branding solutions to help businesses across the globe make the most of every audio touchpoint. Our global client base reaches across 54 countries and we’re investing in ensuring that each of our 36,000 clients has an unrivalled customer experience.
An exciting opportunity has arisen for a Client Retentions Manager to play a crucial role in continuing our company\’s success, acting as an advocate for our product in all communications. We’re looking for an individual with a background in either sales, account management or operations, who enjoys engaging with clients day-to-day to gather feedback and improve our service through updates and changes.
The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email so excellent communication skills are a must. You\’ll be confident when dealing with any situation that arises, self-motivated and a highly skilled problem solver. You\’re also an exceptional listener, ever empathetic to our clients\’ needs while respecting our needs, too.
Location: Old Trafford, Manchester
Salary: £35,000 base and £65,000 OTE
Hours: Monday – Thursday (1pm – 10pm), Friday (1pm – 6pm) – 4.5 days per week
Responsibilities
- Taking inbound enquiries from clients who intend to cancel or review their subscription
- Providing world-class customer service to maximise any opportunities to retain existing business
- Correctly identifying customer issues through effective questioning
- Providing solutions through quality communication, leading to a fast and efficient customer experience
- Maintaining an excellent level of knowledge of all our products and services in order to offer the customer a solution that is tailored to their needs
- Managing a CRM database on a day-to-day basis
Skills, Knowledge And Experience Required
- Previous experience working in a B2B role
- Excellent customer service skills
- Ability to thrive in an environment targeted towards customer retention and satisfaction
- Effective personal organisation; self-starter with drive, ambition and creativity
- The ability to negotiate, coupled with excellent written and oral communication
- Excellent attention to detail and problem-solving capabilities
- Ability to work under pressure with a constant positive outlook when being faced with complex client issues
Benefits
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity the PHMG Foundation
- Dedicated Employee Assistance Programme
Job details
Employment type: Contract
Seniority level: Entry level
Job function: Sales and Business Development
Industries: Administrative and Support Services
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Client Retentions Manager (North American Market) employer: PLEASE HOLD (UK) LIMITED
Contact Detail:
PLEASE HOLD (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Retentions Manager (North American Market)
✨Tip Number 1
Get to know the company inside out! Research PHMG's audio branding solutions and their client base. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with clients daily, role-play different scenarios with a friend or family member. This will boost your confidence and help you handle any situation that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved client issues. Be ready to share these during your interviews to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at PHMG.
We think you need these skills to ace Client Retentions Manager (North American Market)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Retentions Manager role. Highlight your experience in sales, account management, or operations, and showcase how you've engaged with clients in the past. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client retention and how your skills align with our needs. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your unique voice shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at PHMG!
How to prepare for a job interview at PLEASE HOLD (UK) LIMITED
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of PHMG's audio branding solutions. Familiarise yourself with their services and how they benefit clients. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Active Listening
As a Client Retentions Manager, listening is key. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your communication skills and shows that you value their input, which is crucial for client interactions.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific client situations. Think of examples from your past experience where you've successfully resolved issues or retained clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Problem-Solving Skills
Be ready to discuss times when you've faced challenges in a B2B environment. Highlight your problem-solving abilities and how you can apply them to improve client satisfaction at PHMG. This will demonstrate your fit for the role and your proactive approach to client retention.
