Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Consult with clients to enhance their cloud telephony systems and improve caller experiences.
- Company: Join PHMG, a leading audio branding agency with 36,000 clients worldwide.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that shapes the future of caller experiences in a fast-paced environment.
- Qualifications: Experience in cloud telephony implementation and strong communication skills are essential.
- Other info: Office-based role in Manchester with a focus on teamwork and innovation.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join to apply for the Caller Experience Architect role at PLEASE HOLD (UK) LIMITED.
Role Summary & Purpose
Responsible for consulting with clients regarding their cloud telephony system, providing solutions that bring efficiencies and improvement to the caller\’s journey. You will present solutions in depth, considering end‑to‑end delivery from initial concept to go‑live. You will be the client\’s point of contact during the project, handling questions and providing proactive solutions.
Role: Caller Experience Architect (CXA)
Location: Manchester
Hours: Monday – Friday, 1:00 pm – 10:00 pm GMT
Salary: ÂŁ32,000 base, ÂŁ36,000 OTE
Responsibilities
- Consult with clients regarding alternative solutions for their telephony setup
- Create detailed client‑friendly call flow maps
- Accurately implement and test projects leading to go‑live
- Provide technical assistance to account management support teams
- Provide training and support for complex casework
Required Experience
- Experience in implementation roles using cloud telephony or similar technologies
- Confidence and expertise working across multiple portal‑based telephony systems
- Key account experience preferred
- Familiarity with communicating, supporting, and consulting clients and account management via phone or email
- Office‑based working experience
- Ability to work to KPIs and set metrics
- Proficient use of a CRM and Microsoft Office suite
- Number porting experience preferred
Required Competencies
- Technical skills, knowledge, and experience within technical implementation
- Excellent communication and administrative skills
- Excellent client communication and presentation skills
- Strong sense of urgency and comfort closing high volumes of case work
- Project management skills
- Ability to meet deadlines and timeframes
- Dedicated team player with drive and initiative
- Strong organizational and detail‑oriented skills
- Ability to work in a fast‑paced, dynamic environment
Job Details
- Seniority level: Mid‑Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: IT System Design Services
About PHMG
Established in 1998, PHMG has grown from a renowned Manchester‑based business to the world’s leading audio branding agency, working with 36,000 clients in 54 countries. This expansive client list includes household names such as Samsung, Audi, and Adidas, as well as SMEs in every sector of the global market. We deliver stellar productions that combine creative copy, world‑class voice artistry, and an exclusive Brand‑Sound‑Track, strengthening our clients’ business identities in the most memorable, emotive way.
#J-18808-Ljbffr
Caller Experience Architect employer: PLEASE HOLD (UK) LIMITED
Contact Detail:
PLEASE HOLD (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caller Experience Architect
✨Tip Number 1
Familiarise yourself with various cloud telephony systems and their functionalities. This knowledge will not only help you understand the technical aspects of the role but also enable you to engage in meaningful conversations with clients about their needs.
✨Tip Number 2
Practice creating call flow maps and presenting them clearly. Being able to visually communicate your ideas will be crucial when consulting with clients, so consider using tools that can help you design these maps effectively.
✨Tip Number 3
Enhance your project management skills by familiarising yourself with common methodologies. Understanding how to manage timelines and deliverables will be essential for ensuring smooth implementation of projects.
✨Tip Number 4
Develop your client communication skills by engaging in role-play scenarios or mock consultations. This practice will help you become more comfortable in addressing client queries and providing proactive solutions during the project lifecycle.
We think you need these skills to ace Caller Experience Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Caller Experience Architect role. Understand the key responsibilities and required experience, as this will help you tailor your application.
Tailor Your CV: Highlight relevant experience in cloud telephony and implementation roles in your CV. Use specific examples that demonstrate your technical skills and client communication abilities, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the caller experience and how your background aligns with the company's goals. Mention your familiarity with various telephony systems and your project management skills.
Showcase Your Communication Skills: Since the role requires excellent communication and presentation skills, consider including examples of past experiences where you successfully consulted with clients or managed projects. This will demonstrate your fit for the role.
How to prepare for a job interview at PLEASE HOLD (UK) LIMITED
✨Understand the Caller Experience
Make sure you have a solid grasp of what a great caller experience looks like. Research common pain points in telephony systems and think about how you can address these in your role. Be ready to discuss specific examples of how you've improved caller experiences in the past.
✨Showcase Your Technical Skills
Since this role requires a strong technical background, be prepared to discuss your experience with cloud telephony systems and other relevant technologies. Highlight any specific platforms you've worked with and how you've used them to implement solutions.
✨Prepare for Client Interaction Scenarios
As you'll be consulting with clients, practice how you would handle various client scenarios. Think about how you would present solutions, manage expectations, and provide support during the implementation process. Role-playing these interactions can help you feel more confident.
✨Demonstrate Project Management Skills
This position involves managing projects from concept to delivery. Be ready to discuss your project management experience, including how you prioritise tasks, meet deadlines, and ensure quality control throughout the implementation process.
