Operations Coordinator
Contract Type: Permanent, full-time. Location: Flexible, Hybrid. At Domestic & General, we're committed to helping customers protect the technology and appliances they rely on every day.
About You
We're looking for a highly organised and influential professional with experience in governance, business management, PMO or executive reporting environments. You'll be confident working with senior stakeholders, comfortable navigating complex information and able to balance attention to detail with strategic thinking. To be successful in this role, you will have: Strong governance, reporting, PMO or business management experience. Excellent written communication skills with the ability to create executive-level reporting and presentations. Strong analytical skills and the ability to distil complex information into clear insights and recommendations. Experience managing stakeholders across multiple business functions. Confidence to challenge constructively and drive accountability. A continuous improvement mindset, with experience improving processes, governance or management information.
The Role
Reporting into the Senior Manager, Business Management & Governance, you'll play a central role in delivering effective reporting and governance across UK Operations. You'll ensure senior leaders have access to high-quality insight, robust governance processes and clear visibility of priorities, risks, actions and performance. Working closely with operational leaders and partner functions, you'll bring together complex information from multiple sources, transforming it into clear, concise and meaningful reporting that supports strategic decision‑making.
What you'll be doing
- Leading the end‑to‑end production of UK Operations reporting for senior leaders and governance forums.
- Producing and quality assuring executive papers, presentations, briefings and board‑ready materials.
- Managing governance forums, including planning cycles, agendas, paper submissions and meeting administration.
- Maintaining oversight of actions, decisions, dependencies and escalations, ensuring timely follow‑through and accountability.
- Consolidating operational, risk, compliance, regulatory and customer information into clear, insight‑led narratives.
- Challenging data quality, highlighting gaps and driving improvements in reporting standards and governance controls.
- Identifying opportunities to simplify, standardise and automate reporting processes to improve efficiency and data quality.
- Supporting key business initiatives and cross‑functional programmes through effective governance and coordination.
Working for us, works for you
Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes. Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards. Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends. The culture at Domestic & General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth.
Equal Opportunities
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.
We also have a thorough referencing process, which includes credit and criminal record checks.
Our Story
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose.
We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life. Think you can help?
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Operations Coordinator employer: PLC D&G Group Limited
Domestic & General is an exceptional employer that values its employees by offering a competitive salary, generous annual leave, and a comprehensive benefits package including health cash plans and a robust pension scheme. With a strong focus on employee growth, the company provides tailored training opportunities and clear career progression paths, all within a supportive and inclusive work culture that encourages innovation and collaboration. Located in the UK with flexible working arrangements, employees enjoy the unique advantage of contributing to a century-old legacy while being part of a transformative journey into a tech-driven future.
