At a Glance
- Tasks: Lead a dynamic sales team, driving performance and coaching for success.
- Company: Join a century-old company transforming into a tech-driven platform.
- Benefits: Enjoy hybrid work, health plans, discounts, and career growth opportunities.
- Other info: Embrace a fast-paced environment with a commitment to diversity and inclusion.
- Why this job: Be part of an exciting culture focused on innovation and customer satisfaction.
- Qualifications: Proven sales leadership skills and a passion for team development.
The predicted salary is between 32000 - 38000 £ per year.
Salary: £32,000- £38,000 + Bonus
Contract: Permanent, full time
Location: Nottingham - Hybrid
About the role
Are you a highly driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results? Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world-class service organisation? We are now excited to be recruiting Team Leaders for our sales-focused DG Outbound department. This is a very exciting time to join us. Our future aim? To be a company that not only provides world-class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward and recognition.
About You
To be successful in this role, you will be able to:
- Demonstrate capability of delivering sales targets whilst providing our customers with an excellent level of service and engaging your team
- Be target focused across all key metrics including team culture engagement scoring and customer NPS results
- Collaborate with peers and key stakeholders to share knowledge and ideas across the business
- Understand customer needs, with a focus on doing the right thing for our customers
- Display role model behaviours when dealing with customer requirements
- Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
- Be open to innovation, understanding the principles of change management and coaching others through change
- Manage the priorities of multiple activities and stakeholders, to meet diverse and sometimes conflicting deadlines
- Maintain a clear focus on goal achievement, confronting problems, conflicts and obstacles
- Stay focused under pressure whilst working effectively, remaining focused on sales performance during busy periods
- Take responsibility to manage all people-related issues, clearly communicating the expectations of agents
- Proactively call listen, conduct 121s, team meetings and huddles; setting high sales and performance standards and can immediately respond, providing solutions
- Understand the role employee engagement plays in commercial performance and workplace culture
- Continuously strive to enhance the culture of the business, raising the bar with the team through engagement initiatives and effective communication
- Show a passion, drive and capability to become a leader of leaders
The Role
The role will be hybrid, working 37.5hrs per week. Your team will consist of around 15 sales agents who make outbound calls to customers. You’ll be supporting the team to ensure customers are provided with the most appropriate insurance protection solutions, balanced with a focus on hitting sales and people-based KPI’s, such as Sales Per Hour, Cross Sales, Productivity, Call Quality, people management/development. Our passion, determination and ambition lead us to set ourselves more and more challenging targets, which means you’ll be constantly striving to ensure we are optimising our culture and people.
Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
Benefits
- Work-Life balance with a hybrid role
- Health Cash Plan
- Instant discounts
- The new credit building tool
- Salary Finance Loans
- Electric vehicle leasing
- Long service awards
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
Culture
The culture at Domestic & General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth.
Equal Opportunities
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
Our Story
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose. We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life. Think you can help?
Team Leader - DG Outbound in Nottingham employer: PLC D&G Group Limited
Domestic & General is an exceptional employer that values its employees by offering a competitive salary, generous annual leave, and a comprehensive benefits package including health cash plans and a robust pension scheme. With a strong focus on employee growth, the company provides tailored training opportunities and clear career progression paths, all within a supportive and inclusive work culture that encourages innovation and collaboration. Located in the UK with flexible working arrangements, employees enjoy the unique advantage of contributing to a century-old legacy while being part of a transformative journey into a tech-driven future.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - DG Outbound in Nottingham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Team Leader - DG Outbound at PLC D&G Group Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including PLC D&G Group Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Team Leader - DG Outbound. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Team Leader - DG Outbound in Nottingham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for PLC D&G Group Limited:When writing your cover letter, make sure to tailor your message specifically for PLC D&G Group Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at PLC D&G Group Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show PLC D&G Group Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show PLC D&G Group Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with PLC D&G Group Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
