At a Glance
- Tasks: Create and manage strategic planning models for operational areas.
- Company: Join Domestic & General, a forward-thinking company with a hybrid work culture.
- Benefits: Enjoy a competitive salary, health cash plan, and discounts on services.
- Other info: Collaborative team atmosphere with opportunities for career growth.
- Why this job: Make a real impact by optimising resource planning in a dynamic environment.
- Qualifications: Experience in contact centre planning and strong analytical skills required.
The predicted salary is between 32000 - 32000 £ per year.
We have a fantastic opportunity for a Resource Planning Analyst here at Domestic & General. The successful candidate will be responsible for the accurate creation, development and ownership of medium to long‑term strategic planning models for all operational areas to ensure accurate FTE requirements and operational and commercial targets are planned for.
About You
- Apply strong knowledge of the planning cycle, contact centre planning and capacity planning principles.
- Utilise WFM systems and advanced Excel skills to deliver accurate, efficient plans.
- Demonstrate understanding of forecasting and analytical techniques (e.g. regression).
- Interpret and apply shrinkage models and multi‑channel planning approaches.
- Work effectively under pressure and to strict deadlines.
- Communicate clearly and confidently with stakeholders at all levels.
- Maintain high attention to detail and accuracy in all outputs.
- Use strong analytical thinking to drive insights and results.
- Influence and negotiate effectively to achieve business outcomes.
- Bring proven experience in planning within a contact centre environment.
- Apply both Excel‑based models and WFM tools to deliver robust planning solutions.
The Role
- Prepare long‑term (monthly) customer demand forecasts accurately and efficiently.
- Formulate recruitment plans to ensure physical location of agents is available as required alongside operational targets.
- Conduct impact assessment modelling to understand the impacts of contact centre changes and how these flow into the capacity plan.
- Collaborate with colleagues to ensure budget demand and supply plans align with customer and client expectations.
- Collaborate with operational stakeholders to agree actions to close variances promptly, reducing customer and/or financial impact.
- Ensure future activity is planned in advance, using the agreed strategic approach, balancing customer and people demands.
- Ensure plans are available and communicated to call‑taking colleagues in a timely manner.
- Identify and check the integrity of appropriate data sources, interrogating the data to spot trends and exceptions, then use these findings to identify the source of any exception or change.
- Present complex technical plans in an easy to understand manner to all levels of stakeholders.
Stakeholder Relationships
- Build and maintain effective and authentic working relationships with operational and commercial partners to identify and remove causes of conflict and help foster a one‑team approach to demand planning.
Teamwork
- Build and maintain working relationships with colleagues in PDMI to ensure accuracy of work and a framework for feeding back issues into the planning cycle.
Benefits
- Hybrid role – work‑life balance.
- Health Cash Plan.
- Instant discounts on services.
- New credit building tool.
- Salary finance loans.
- Electric vehicle leasing.
- Long service awards.
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
Resource Planning Analyst in Nottingham employer: PLC D&G Group Limited
Domestic & General is an exceptional employer that prioritises work-life balance through its hybrid role, allowing flexibility while fostering a collaborative and inclusive work culture. Employees benefit from a range of perks including health cash plans, instant service discounts, and opportunities for professional growth, all within a supportive environment that values diversity and teamwork. With a commitment to employee well-being and development, this Nottingham-based company offers a rewarding career path for those looking to make a meaningful impact in resource planning.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Analyst in Nottingham
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We think you need these skills to ace Resource Planning Analyst in Nottingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at PLC D&G Group Limited, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at PLC D&G Group Limited
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with PLC D&G Group Limited’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
