At a Glance
- Tasks: Engage customers, build rapport, and offer personalised solutions to retain their loyalty.
- Company: Join a dynamic team at Domestic & General with a focus on customer-first values.
- Benefits: Enjoy a competitive salary, bonuses, hybrid work options, and personal growth opportunities.
- Other info: Comprehensive training provided, with excellent work-life balance and career development.
- Why this job: Kickstart your career this summer and make a real impact in customer retention.
- Qualifications: Self-driven, empathetic, resilient, and clear communicators thrive in this role.
The predicted salary is between 25406 - 33906 £ per year.
Kickstart Your Summer with a New Career – Salary: £25,506 per year plus OTE £8,400 per annum; Contract: Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern. Location: Nottingham (Hybrid & Remote options available). Start: Monday, 6th of July.
About the role
As a Retentions Advisor you will engage customers via our telephony system, building rapport, asking the right questions and offering personalised solutions to help them rediscover the value of staying with us. You will work towards clear retention targets while ensuring every interaction meets FCA standards and the company’s quality expectations.
Responsibilities
- You will handle a high volume of customer calls.
- Work to achieve daily and monthly retention targets.
- Maintain compliance with FCA requirements.
- Keep every interaction consistent with our high-standard customer-first approach.
Qualifications & Competencies
- Self-Driven – motivated by a sales environment with FCA compliance.
- Empathetic and an active listener – understand customer needs to recommend suitable products.
- Resilient and adaptable – manage rejection and regulatory changes with calmness and positivity.
- Curious and growth-mindset – eager to learn about new products and compliance updates.
- Clear communicator – explain products transparently and avoid jargon.
- Independent – work autonomously in a home-based setting while meeting performance targets.
Working Conditions
Contract: Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern. Shift pattern will rotate on a 6-week rota between 8am and 8pm (Monday-Saturday). Two 15-minute breaks and one full hour for lunch are included. You will be based in Nottingham with hybrid & remote options. Equipment will be provided; broadband access is required.
Training & Support
You will receive a comprehensive training programme that includes eLearning, facilitator-led sessions, role-reality sessions, call listening and call-taking exercises to fully understand the role and succeed at Domestic & General.
Benefits
- Starting salary of £25,506 with average bonus earnings of £8,400 per annum.
- Personal and professional growth through internal mobility and leadership development programmes.
- Work-life balance with a hybrid role.
- Health cash plan, instant discounts, new credit-building tool, salary finance loans, electric vehicle leasing and long-service awards.
Equal Opportunity
Domestic & General is an equal opportunities employer and treats all applicants fairly, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing including credit and criminal record checks. This role is only available to applicants based in mainland UK.
Customer Sales Advisor - Retentions (Remote & Hybrid) in Nottingham employer: PLC D&G Group Limited
Domestic & General is an exceptional employer that prioritises employee growth and work-life balance, offering a competitive salary of £25,506 plus OTE of £8,400 per annum. With a supportive hybrid working environment based in Nottingham, employees benefit from comprehensive training programmes, internal mobility opportunities, and a range of perks including health cash plans and discounts, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor - Retentions (Remote & Hybrid) in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Domestic & General. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your sales skills and customer-first approach. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your listening skills! During the interview, make sure to actively listen to the questions being asked. Respond thoughtfully and relate your answers back to the role of a Retentions Advisor. This will highlight your empathetic nature and ability to connect with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Sales Advisor - Retentions (Remote & Hybrid) in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Sales Advisor role. Highlight your experience in sales, customer service, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:As a Retentions Advisor, clear communication is key. Use your application to demonstrate your ability to explain concepts simply and effectively. We love candidates who can convey their thoughts without jargon, so keep it straightforward!
Highlight Your Resilience:This role involves handling customer calls and working towards retention targets, so it's important to show us how you manage challenges. Share examples of how you've bounced back from setbacks or adapted to changes in previous roles.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at PLC D&G Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Sales Advisor in detail. Familiarise yourself with the company's products and services, as well as FCA compliance standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding. This shows that you value the interviewer’s input and are capable of understanding customer needs, which is crucial for the role.
✨Show Your Resilience
Be prepared to discuss how you've handled rejection or challenging situations in the past. Share specific examples that highlight your resilience and adaptability, as these traits are essential for managing customer interactions effectively.
✨Communicate Clearly
Make sure to communicate your thoughts clearly and avoid jargon. Practice explaining complex ideas in simple terms, as this reflects the clear communication skills needed for the role. Remember, clarity is key when discussing products with customers!
