Customer Sales Advisor - Registrations(Hybrid) in Nottingham

Customer Sales Advisor – Registrations

Salary: £25,506 per year plus average additional earnings of £7,024 per annum. Contract: Permanent, full‑time, 37.5 hours per week on a rotating 6‑week shift pattern. Location: Hybrid from our Nottingham office. Start date: Monday, 7 September 2026. For consecutive years we have been recognised as a “Great place to work”. Our Department of Registrations looks for high‑energy agents who thrive in fast‑paced, target‑based environments.

Key Responsibilities

• Speak to customers who have recently purchased appliances and are looking to register their manufacturer warranty.
• Engage in positive conversations to help customers register their appliances and explore ways to enhance their protection and overall experience.
• Work towards goals and ensure every interaction counts.

Qualifications & Attributes

• Self‑driven – motivated by sales, achieving customer‑sales outcomes in line with FCA requirements.
• Empathetic and an active listener – understand customer needs to recommend suitable products and build trust.
• Resilient and adaptable – handle high‑pressure sales and evolving regulations, staying calm and learning continuously.
• Curious and growth‑mindset – willing to learn new products, compliance updates and client perspectives.
• Clear communicator – explain products transparently and avoid jargon or misleading language.
• Independent – able to work autonomously, even from a home‑based position.

Shift Pattern

Your shift pattern rotates on a 6‑week rota between core opening hours of 8am and 8pm (Monday‑Sunday). You will work 37.5hours per week and receive two 15‑minute breaks and a full hour lunch break.

Training and Onboarding

First six weeks are carefully structured to support learning and confidence. The first four weeks focus on immersive training, after which you transition into Gradbay for continued development. Attendance at the Nottingham office is required on the following dates:

• Week1: Monday – Thursday 7–10 September
• Week2: Wednesday – Thursday 16–17 September
• Week3: Monday – Tuesday 20–21 September
• Week4: Monday – Thursday 28 September –1October

After training, during Gradbay you will work from the office 1–2 days a week with the remainder of the week spent working from home as part of our hybrid approach.

Benefits

• Starting salary of £25,506.
• Average bonus earnings of £7,024 per annum.
• Personal and professional growth through internal mobility programmes and leadership development.
• Work‑life balance with a hybrid role.
• Health cash plan.
• Instant discounts.
• Credit building tool.
• Salary finance loans.
• Electric‑vehicle leasing.
• Long‑service awards.

Equal Opportunities Statement

Domestic & General are an equal‑opportunity employer. We treat applicants fairly, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. The role is only available to applicants based in mainland UK.