At a Glance
- Tasks: Connect with customers, guide them through appliance registration, and ensure they feel valued.
- Company: Join Domestic & General, a supportive and dynamic sales team.
- Benefits: Earn a competitive salary plus bonuses, enjoy work-life balance, and access growth opportunities.
- Other info: Flexible hybrid working options available for local and remote applicants.
- Why this job: Kickstart your career in a fast-paced environment where you can make a real impact.
- Qualifications: Self-driven, empathetic, resilient, and clear communicators are encouraged to apply.
The predicted salary is between 25506 - 32530 £ per year.
About the Role
Make August Your Moment – Join Our Sales Team at D&G. Kick off a new chapter with a role full of growth, support, and opportunity. The role is a fast‑paced, high‑energy environment where resilience, adaptability, and a customer‑first mindset are key to success.
Salary: £25,506 per year plus average additional earnings of £7,024 per annum.
Contract: Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern.
Location: Remote for those not local to Nottingham, and Hybrid for those local to Nottingham.
Start: Monday the 3rd of August.
Key Responsibilities
- Log into the automatic call distributor system and receive inbound calls from customers eager to register their appliances.
- Build rapport and connect with customers to understand their needs.
- Guide customers through the registration process, ensuring they feel valued and supported.
Shift Pattern
Your shift patterns will rotate on a 9‑week rota between our core opening hours of 8am and 8pm (Monday‑Sunday). You will work four Saturdays and one Sunday in every 9 weeks. You will work 37.5 hours per week and you will have two 15‑minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus.
Requirements & Competencies
- Self‑Driven – Motivated by a sales environment and achieving the right customer sales outcomes in line with FCA requirements.
- Empathetic and an active listener – Understand customers’ needs to recommend suitable products and build trust.
- Resilient and adaptable – Stay calm, adjust approach, remain positive and keep learning in a high‑pressure environment.
- Curious and growth mindset – Willingness to learn about new products, compliance updates and client perspectives.
- Clear communicator – Explain products transparently and avoid jargon or misleading language, a regulatory must.
- Independent – Ambitious and innovative, able to work autonomously in a home‑based position.
Benefits
- Starting salary of £25,506.
- Average bonus earnings of £7,024 per annum, earned through strong sales performance, excellent customer service and call quality.
- Personal and professional growth with internal mobility and leadership development programmes.
- Work‑life balance with a hybrid role.
- Health Cash Plan, instant discounts, new credit building tool, salary finance loans, electric vehicle leasing, long service awards.
Equal Opportunity Employer
Domestic & General is an equal opportunities employer. We treat all applicants fairly regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. This role is only available to applicants based in mainland UK. We perform thorough referencing, including credit and criminal record checks.
Customer Sales Advisor - Beko Europe (Hybrid & Remote) in Nottingham employer: PLC D&G Group Limited
At Domestic & General, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment for our Customer Sales Advisors. With competitive salaries, generous bonus potential, and a strong focus on personal and professional growth, our hybrid and remote roles provide the flexibility needed to maintain a healthy work-life balance. Join us in Nottingham or work remotely from anywhere in mainland UK, and be part of a team that values resilience, adaptability, and a customer-first mindset.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor - Beko Europe (Hybrid & Remote) in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PLC D&G Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PLC D&G Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor - Beko Europe (Hybrid & Remote) in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PLC D&G Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at PLC D&G Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PLC D&G Group Limited!
How to prepare for a job interview at PLC D&G Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
