At a Glance
- Tasks: Manage customer complaints and ensure fair resolutions while collaborating with a supportive team.
- Company: Join Domestic & General, a leader in customer service excellence.
- Benefits: Enjoy hybrid working, bonus eligibility, and a supportive work environment.
- Other info: Permanent role with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and resolving their issues effectively.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Domestic & General is hiring a Complaints Handler in the Nottingham area for a permanent, full-time role.
You will manage insurance and service-related complaints, ensuring fair and timely resolutions in line with FCA guidelines and Treating Customers Fairly principles.
You will handle both outbound and inbound calls, own issues to resolution, and collaborate with a supportive team.
The role includes hybrid working and a start date soon after interview, with on-site attendance during training.
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Customer Complaints Specialist - Hybrid, Bonus Eligible in Nottingham employer: PLC D&G Group Limited
Domestic & General is an exceptional employer, offering a dynamic work environment in Wimbledon where innovation meets employee well-being. With a strong focus on professional growth, employees benefit from competitive salaries, generous pension schemes, and a variety of health and wellness initiatives, including access to a 24/7 virtual GP service. The collaborative culture fosters teamwork and inclusivity, making it an ideal place for those looking to make a meaningful impact while enjoying a rewarding career.
