Outcomes Tester Contract Type: Permanent Location: Hybrid - Flexible Closing Date: Wednesday 12th August
We're looking for an Outcome Tester to join our Controls Office team and play a key role in identifying risks, driving improvements and helping ensure our customers receive the right outcomes throughout their journey with us. This is an exciting opportunity for someone with strong analytical skills, a keen eye for detail and a passion for continuous improvement. You'll work across a range of customer interactions and journeys, providing meaningful insight that supports better customer, regulatory and business outcomes.
About You
- Experience analysing information and identifying trends, risks and areas for improvement.
- Strong report-writing skills with the ability to present findings clearly to a range of audiences, including senior stakeholders.
- Excellent communication and relationship-building skills.
- The ability to interpret data and turn insight into meaningful recommendations.
- A proactive approach and the confidence to work in a fast-paced environment with competing priorities.
- Knowledge of relevant regulatory requirements, such as FCA Consumer Outcomes, FCA Handbook and Data Protection principles, would be advantageous.
- A strong commitment to integrity, accountability and delivering the right outcomes for customers.
The Role
Deliver outcome testing across customer interactions using an established testing framework. Assess customer journeys and identify potential customer, regulatory or commercial risks. Produce clear, insightful reporting that highlights trends, risks and opportunities for improvement. Escalate concerns through the appropriate channels in a timely manner. Work with stakeholders across the business to share findings and support positive change. Contribute to continuous improvement initiatives and promote a culture of investigation, innovation and better ways of working.
Working for us, works for you
- Work-Life balance with a hybrid role
- Health Cash Plan
- Instant discounts
- The new credit building tool
- Salary Finance Loans
- electric vehicle leasing
- long service awards
- Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
Domestic & General are an equal opportunities employer, which means we treat people fairly.
We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.
We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans.
We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose. We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life. Think you can help?
Outcomes Tester in Brighton employer: PLC D&G Group Limited
Domestic & General is an exceptional employer, offering a dynamic work environment in Wimbledon where innovation meets employee well-being. With a strong focus on professional growth, employees benefit from competitive salaries, generous pension schemes, and a variety of health and wellness initiatives, including access to a 24/7 virtual GP service. The collaborative culture fosters teamwork and inclusivity, making it an ideal place for those looking to make a meaningful impact while enjoying a rewarding career.
