At a Glance
- Tasks: Deliver exceptional customer service by solving problems and addressing policy discrepancies.
- Company: Join a dynamic team at Domestic & General, a leader in customer support.
- Benefits: Enjoy hybrid or remote work, extensive training, and great discounts.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The CSI Department is recruiting for a Customer Support Representative to join a busy team within Service Operations. This role offers an opportunity to expand your service knowledge and experience.
Responsibilities
- Provide customers with a fantastic experience by solving problems and addressing discrepancies in their policies.
- Communicate with customers via phone, social media platforms (Facebook, Twitter, Instagram, TrustPilot and LinkedIn) and other methods.
- Deal with data merges and breaches, investigate discrepancies, and solve customer problems while on the call.
- Manage social media customer service, including booking repairs, answering queries, and raising complaints.
- Review and respond to TrustPilot, Facebook, and Google reviews.
- Set up and manage JL Furniture customer plans, D&G employee discount and JL Protect Plus plans.
- Process “Signet calls” from jewellery plan customers at H. Samuel, Ernest Jones, and Lesley Davies.
- Assist HSBC, AO, Argos and Game customers with technical issues on laptops and PCs.
Work Hours & Environment
The role follows a shift pattern from Monday to Sunday, 8am to 8pm. Weekend work includes two full weekends – one Saturday and one Sunday in every eight weeks. The position can be fully remote or hybrid.
Training & Development
You will receive extensive training, including technical support training to handle customer issues first‑hand.
Experience & Skills
- Solid background in targeted customer service.
- Great attention to detail and an eye for spotting opportunities.
- Excellent repair knowledge.
- Self‑motivated and capable of working autonomously or home‑based.
- Strong communication skills, building rapport, listening, and demonstrating empathy.
- Multi‑tasker, navigating several systems while communicating with customers on the phone.
- Highly adaptable, switching between communication methods efficiently.
- Team player committed to creating an excellent customer experience.
Benefits
- Hybrid or fully remote work.
- Extensive training and support.
- Health Cash Plan.
- Instant discounts.
- New credit building tool.
- Salary Finance Loans.
- Electric vehicle leasing.
- Long‑service awards.
- Free Domestic & General protection plan – one free plan each year.
EEO Statement
Domestic & General is an equal opportunity employer.
Customer Support Representative - CSI Team in Brighton employer: PLC D&G Group Limited
Domestic & General is an exceptional employer, offering a dynamic work environment where customer support representatives can thrive. With the flexibility of hybrid or fully remote work, extensive training, and a strong focus on employee development, team members are empowered to deliver outstanding service while enjoying a supportive culture that values their contributions. Additionally, unique benefits such as health cash plans and instant discounts enhance the overall employee experience, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative - CSI Team in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PLC D&G Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PLC D&G Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Representative - CSI Team in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PLC D&G Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at PLC D&G Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PLC D&G Group Limited!
How to prepare for a job interview at PLC D&G Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
