At a Glance
- Tasks: Manage and investigate complaints escalated to the Financial Ombudsman Service.
- Company: Domestic & General, dedicated to customer fairness and service improvement.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and stakeholder collaboration.
- Why this job: Make a real difference in customer outcomes and enhance regulatory excellence.
- Qualifications: Experience in handling regulated complaints and strong analytical skills.
The predicted salary is between 35000 - 42000 £ per year.
Ombudsman Liaison Contract Type: Permanent, Full time Location: Hybrid - Flexible Closing date: Wednesday 12th August
At Domestic & General, we're committed to delivering fair outcomes for our customers and continually improving the service we provide.
We're looking for an experienced Ombudsman Liaison to join our Complaints team, playing a pivotal role in managing cases escalated to the Financial Ombudsman Service (FOS) and other dispute resolution bodies.
This is an excellent opportunity for someone with strong complaint handling and investigation experience within a regulated environment who is passionate about customer fairness and regulatory excellence.
About You
To be successful in this role, you will have
- Experience handling regulated complaints within a financial services environment.
- Strong knowledge of FCA complaint handling requirements, Dispute Resolution processes and Financial Ombudsman Service guidelines.
- Excellent investigation and analytical skills with strong attention to detail.
- Outstanding written and verbal communication skills.
- Ability to manage multiple priorities and meet strict deadlines.
- Confidence in presenting clear, evidence-based decisions and recommendations.
- A customer-focused approach with a commitment to delivering fair outcomes.
- Strong stakeholder management and relationship-building skills.
The Role
As an Ombudsman Liaison, you'll investigate and manage complaints that have been referred to the Financial Ombudsman Service or Flexible Resolution Services.
You'll ensure thorough investigations are completed, regulatory deadlines are met, and customers receive fair and appropriate outcomes.
Working closely with internal stakeholders and external regulatory bodies, you'll use your expertise to identify trends, share insights, and help drive continuous improvement across the business.
- What you'll be doing
- Managing complaints escalated to the Financial Ombudsman Service and other dispute resolution bodies.
- Preparing and submitting high-quality case files within regulatory timescales.
- Conducting detailed investigations, gathering information from relevant stakeholders and systems.
- Making fair, balanced decisions in line with regulatory requirements and company policies.
- Reviewing complaint outcomes and ensuring any required redress is calculated and applied correctly.
- Maintaining accurate records of investigations, findings and resolutions.
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Ombudsman Liaison in Bedworth employer: PLC D&G Group Limited
Domestic & General is an exceptional employer, offering a dynamic work environment in Wimbledon where innovation meets employee well-being. With a strong focus on professional growth, employees benefit from competitive salaries, generous pension schemes, and a variety of health and wellness initiatives, including access to a 24/7 virtual GP service. The collaborative culture fosters teamwork and inclusivity, making it an ideal place for those looking to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Ombudsman Liaison in Bedworth
✨Tap into Campus Networks
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We think you need these skills to ace Ombudsman Liaison in Bedworth
Some tips for your application 🫡
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Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to PLC D&G Group Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
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How to prepare for a job interview at PLC D&G Group Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with PLC D&G Group Limited.
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✨Show Your Passion for Finance
Since this is a full-time position, employers at PLC D&G Group Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former PLC D&G Group Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
