At a Glance
- Tasks: Lead IT support teams and manage cloud operations for a global hospitality company.
- Company: Join Plaza Premium Group, a leader in airport hospitality with a diverse team.
- Benefits: Competitive salary, travel opportunities, and a supportive work culture.
- Other info: Dynamic role with opportunities for growth and collaboration across cultures.
- Why this job: Make a real impact on travel experiences while working with cutting-edge technology.
- Qualifications: 10+ years in IT services, project management, and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
About the Company
Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.
You don't need to be from this industry, you do need to be passionate.
Our promise to you:
- We will respect and value your background and perspectives
- We will work together with integrity
- We will share our incredible pride for job, company, and industry
What we ask of you:
- Bring passion to all that you do
- Listen, move fast and think innovatively
- Speak up, have ideas, and share them
- Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
Who we are:
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience that is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances, and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa, etc.
With the future of travel always insight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Join our family today. Together, we'll make travel better.
JOB SCOPE
Geographical Scope: UK, France & Finland
Responsible for project management for the delivery of IT capabilities needed in coordination with HQ IT, business partner IT and local vendors (including IT network and infrastructure, and business applications) for all new business development projects such as new outlets opening and new B2B partnership opportunities.
Responsible for providing a high level of operational availability and stability, high level IT support services to guests and staff as well as coverage for the computer systems, data, either on site or remote, including some evenings, weekends and holidays depending on business needs.
JOB RESPONSIBILITIES
- Lead and manage the IT support team handling L1 & L2 support for cloud platforms and business applications.
- Provide technical leadership in cloud operations (e.g., Azure, AWS, GCP) and enterprise applications (e.g., ERP, CRM, POS, LMS).
- Monitor application performance and ensure timely incident resolution and root cause analysis.
- Manage user requests, incidents, and problems in line with ITIL standards and SLAs.
- Work closely with vendors, cloud providers, and internal stakeholders to manage API integrations, patches, upgrades, and changes.
- Maintain documentation, SOPs, and support knowledge base.
- Support IT security practices related to cloud and application environments.
- Ensure disaster recovery and business continuity plans are in place and tested.
- Conduct regular training and knowledge sharing sessions for the support team.
- Serve as a trusted technology advisor to regional executives, helping them understand technology and matching the demand for technology with supply of resources and capabilities.
- Applications and E-commerce knowledge having B2C and B2B domain experiences.
- Establish business partnerships with Business Line Leaders and Regional Executives by possessing a knowledge of their strategy and involvement in critical strategic planning.
- Manage communications to regional business stakeholders including strategy, project status and IT service delivery performance.
- In collaboration with Regional & HQ IT teams and lead the delivery & support of all IT initiatives (global and local) in the region, ensure proper project management and change control processes are followed, and approved budget are managed, to enable the Region business strategies and plan.
- Oversee the ongoing operations of all IT solutions and services in the region to ensure they meets the needs of the business, and all SLAs are met by ensuring timely problem resolution and providing excellent customer service.
- Install, support and maintain computer hardware, network and software infrastructure as needed.
- Ensure all computer systems are functioning properly including file servers, data backup, database servers, POS terminals, CCTV, internet connection, PA System, WAN and VPN connection.
- Ensured competitive costs for systems and services through adept negotiation and by developing beneficial business relationships with vendors.
- Maintain proper administration records of IT equipment inventory, application software inventory, software licenses, IT equipment movement, networking & other IT related information.
- Provide training, guidance, and support to end users.
- Perform any ad hoc IT duties as assigned.
JOB REQUIREMENTS
- Degree holder in Computer Science, Information Technology or related disciplines.
- Minimum 10 years of relevant experience in IT services and project management preferably with hospitality industry experience.
- Proven experience in vendor relationships and services management.
- Proven track record in regional/global implementation projects and offshore vendor management.
- Good organizational, interpersonal and influencing skills.
- Ability to manage a team of global remote resources and vendors.
- A good team player and have strong change management skill and experience.
- Demonstrated effectiveness in working in cross-cultural team with a global mindset.
- Experience working with collaboration tools, such as SharePoint, Confluence, Jira.
- Project Management Professional holders preferable.
- Good communication skills, including verbal and writing skills.
- Positive attitude, Self-motivated, High sense of responsibility.
- Ability to work independently on complex tasks.
- Excellent analytical and problem-solving skills.
- Familiar with Windows operation systems and office applications.
- Hands-on experience in TCP/IP Networking, Basic Firewall, VPN, WAN/LAN network security.
- Fluency in English and Arabic. Egyptian national.
- Flexible to travel.
IT Manager - UK, France & Finland in London employer: Plaza Premium Group
At Plaza Premium Group, we pride ourselves on fostering a vibrant and inclusive work culture that values diverse backgrounds and perspectives. As an IT Manager overseeing operations across the UK, France, and Finland, you will benefit from our commitment to employee growth through continuous training and development opportunities, while being part of a global team dedicated to innovating airport hospitality. Join us in making travel better, where your passion for technology and customer service will be respected and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager - UK, France & Finland in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Plaza Premium Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Plaza Premium Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Plaza Premium Group!
✨Direct Apply to Plaza Premium Group
Let's not forget to apply directly through the Plaza Premium Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Manager - UK, France & Finland in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Plaza Premium Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Plaza Premium Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Plaza Premium Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
