At a Glance
- Tasks: Assist with reservations, guest communication, and event planning in a vibrant restaurant setting.
- Company: Join an award-winning restaurant group known for its exceptional hospitality.
- Benefits: Enjoy Sundays off, 50% dining discount, and access to financial advice.
- Other info: Fast-paced environment with great career progression and team celebrations.
- Why this job: Kickstart your career in hospitality while making memorable guest experiences.
- Qualifications: Previous experience as a Reservations Assistant and a passion for guest relations.
Berenjak are seeking a Reservations Assistant to join their team. The successful candidate will be friendly, personable and passionate about delivering excellent guest experiences, with a keen interest in hospitality and a willingness to learn. This is a fantastic opportunity for someone looking to start or develop their career within an award‑winning, critically acclaimed restaurant group.
The successful candidate will be a proactive, personable self‐starter, committed to providing excellent guest relations and maximising revenue across the group.
Responsibilities:- Daily email communication with guests via the restaurant’s inboxes and the VIP reservation line.
- Strong working knowledge of Sevenrooms to ensure best reservation management and optimisation.
- Providing administrative assistance to the Operations Team.
- Co‑ordinate the event planning process, gather final details and communicate these through function sheets.
- Assisting the site teams with guest facing email communication and drafting proposals.
- Achieve agreed KPIs including response time, conversion and revenue.
- Take a pro‑active approach to problem solving and challenges and work in a fast‑paced environment.
- Assist with other activations where necessary, such as corporate gifting, merchandise sales, charity events, etc.
- Work closely with the operations and onsite teams to ensure the smooth running of events and private hires.
- We’re closed on Sundays – that’s always a set day off!
- 50% off dining across JKS Restaurants
- 3 month celebration meal
- Trade price wine from our suppliers
- Wagestream – stream your pay earlier
- Company Donations for your involvement with Charities
- Employee Assistance Program
- Access to Financial Advice
- WSET wine and spirits courses
- A personalised learning & development plan to develop your skills and knowledge
- Career progression with a fast‑growing, critically acclaimed restaurant group.
- Employee referral scheme – paying up to £600 per referral
- Team parties & long service awards
- Wedding gift & newborn care package
- Access to 24/7 GP for you and your family
- Discounted Gym Membership
Reservations Assistant - Fixed Term Contract in City of Westminster employer: Plaza Khao Gaeng
Berenjak is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits like 50% off dining at JKS Restaurants, access to financial advice, and a personalised learning plan, team members are encouraged to grow within this award-winning restaurant group. Located in a dynamic environment, employees enjoy a supportive atmosphere with opportunities for career progression and unique perks such as a day off on Sundays and team celebrations.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Assistant - Fixed Term Contract in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Plaza Khao Gaeng. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Plaza Khao Gaeng
Don't be shy about reaching out to Plaza Khao Gaeng directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Assistant - Fixed Term Contract in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Plaza Khao Gaeng and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Plaza Khao Gaeng
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
