At a Glance
- Tasks: Support partners, optimise accounts, and drive growth in a dynamic environment.
- Company: Join Playwire, a leader in digital advertising with a focus on partner success.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Work globally while collaborating with creative teams and managing significant revenue accounts.
- Why this job: Make a real impact by building strong client relationships and optimising performance.
- Qualifications: 2+ years in digital advertising and analytics, with strong communication skills.
The predicted salary is between 40000 - 55000 £ per year.
Playwire is hiring an Account Manager for our Partner Success Team.
You will play a critical role in optimizing publisher accounts, overseeing partner onboarding, fostering strong client relationships, and ensuring the best possible results with our inventory.
This multifaceted role encompasses addressing partner inquiries, managing key accounts, maintaining effective communication, and proactively seeking growth opportunities.
Essential
Functions: Provide speedy and proficient assistance to strategic partners, addressing their questions and concerns.
Efficiently manage key accounts while ensuring timely handling of other requests.
Establish a regular cadence of communication with all partners, ensuring Playwire remains top of mind.
Independently respond to and resolve partner inquiries of all types with minimal assistance.
Manage executive-level client interactions, including quarterly business reviews and strategic brainstorming.
Stay up-to-date on all new product releases and process management relevant to partner onboarding and maintenance.
Remain informed about industry news and changes in digital advertising standards and practices.
Collaborate with Creative and Ad Ops teams throughout the custom execution process.
Ensure timely communication between Partner Support and the Global Sales team regarding new partner relationships.
Conduct outreach for additional inventory from partner networks during high-demand periods.
Proactively seek growth opportunities with partners and make suggestions for optimizing their performance.
Maintain an intimate knowledge and understanding of Playwire's systems and partner operations.
Gather, analyze, and interpret data to provide suggestions for proactively optimizing growth opportunities for partners.
Perform other duties as assigned by management, demonstrating autonomy in task execution.
Responsible for managing a book of business with revenue ranging from $500K to $2M.
Qualifications: 2+ years of experience with websites, digital advertising, and using an ad server such as Google Ad Manager. 2+ years of experience working with Analytics tools and platforms such as Google Analytics, Tableau, and MOAT.
Ability to manage a book of business ranging from $500K to $2M in revenue.
Strong proficiency in Google Suite and advanced Excel skills.
Familiarity with CRMs such as Hub Spot.
Exceptional attention to detail.
Strong organizational and problem-solving skills.
Ability to effectively prioritize tasks and manage multiple workflows.
Excellent customer service skills.
Strong written and verbal communication skills.
Ability to comprehend and follow written and verbal instructions.
Note: The position is open globally to anyone open to working London time zone.
Customer Success Manager employer: Playwire
At Playwire, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our dynamic work culture fosters personal and professional growth, offering employees the chance to engage with cutting-edge digital advertising solutions while building meaningful relationships with partners. With a commitment to employee development and a supportive environment, we ensure that our team members thrive in their roles, making a significant impact in the industry from our London-based operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Playwire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Playwire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Playwire:Your cover letter is your chance to shine! Tell us why you want to work at Playwire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Playwire!
How to prepare for a job interview at Playwire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
