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For Companies At a Glance
- Tasks: Support partner accounts, manage inquiries, and identify growth opportunities.
- Company: Join Playwire, a leader in digital innovation and online advertising.
- Benefits: Enjoy a collaborative culture with opportunities for growth and learning.
- Why this job: Be part of a dynamic team that values creativity and partner success.
- Qualifications: 2+ years in customer relationship management or ad tech; strong analytical skills required.
- Other info: Work flexible GMT hours in a fast-paced, supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Playwire is a full-service digital innovation partner specializing in online advertising and proprietary technologies to elevate publishing brands. As we continue our rapid expansion, we are seeking a skilled Associate Account Manager, Partner Success, to play a key role in supporting long-tail partner accounts and ensuring a high level of service and satisfaction. This role collaborates closely with internal teams, including Account Management, Tech Solutions, and Yield, to contribute to the overall success of the Partner Success organization.
Responsibilities include:
- Managing inbound partner requests, responding to inquiries, assisting with onboarding, configuring partner accounts, and identifying growth and optimization opportunities.
- Prioritising and managing tasks related to key long-tail partner accounts in a timely manner.
- Responding to inbound support tickets efficiently and in alignment with SLA expectations, maintaining a high level of responsiveness.
- Supporting the delegation of inbound queue tasks across the Account Coordinator and Account Management teams.
- Providing exceptional service by assisting publisher partners with questions or concerns related to their accounts.
- Configuring new and existing publisher accounts, including ad tag implementation, revenue share setup, and account activation.
- Conducting proactive outreach to partners to support their advertising and monetisation needs.
- Identifying growth opportunities and contributing to optimisation strategies that improve partner performance.
- Maintaining clear communication with internal teams regarding partner status and account developments to ensure strong collaboration.
- Staying informed on new product features, tools, and internal processes relevant to partner support and success.
- Contributing to team-wide and company-wide projects and initiatives that foster collaboration and continuous improvement.
- Performing additional duties as assigned, demonstrating adaptability and a team-first mindset.
Qualifications:
- 2+ years of experience in customer relationship management (specifically in the ad tech industry), digital advertising, or website operations.
- 2+ years of experience using analytics tools and platforms such as Google Analytics and Tableau.
- Familiarity with ad servers, particularly Google Ad Manager.
- Working knowledge of Google Suite and Excel.
- Exceptional attention to detail and accuracy.
- Strong organisational and problem-solving skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Excellent customer service and interpersonal skills.
- Strong written and verbal communication skills.
- Ability to comprehend and follow both written and verbal instructions effectively.
- GMT Hours.
Associate Account Manager, Partner Success employer: Playwire
Contact Detail:
Playwire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager, Partner Success
✨Tip Number 1
Familiarise yourself with Playwire's services and technologies. Understanding their digital advertising solutions and how they elevate publishing brands will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 3
Brush up on your analytics skills, particularly with tools like Google Analytics and Tableau. Being able to discuss how you've used these tools to drive results in past roles will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships in a fast-paced environment. Highlighting specific instances where you've improved partner satisfaction or identified growth opportunities will showcase your fit for the role.
We think you need these skills to ace Associate Account Manager, Partner Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relationship management and the ad tech industry. Use specific examples that demonstrate your skills in managing partner accounts and providing exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Playwire's mission and how your background aligns with the role. Mention your familiarity with analytics tools and your ability to identify growth opportunities for partners.
Highlight Relevant Skills: In your application, emphasise your strong organisational and problem-solving skills. Provide examples of how you've successfully managed multiple priorities in a fast-paced environment, as this is crucial for the Associate Account Manager role.
Showcase Communication Abilities: Since excellent written and verbal communication skills are essential, ensure your application reflects your ability to convey information clearly. Consider including examples of how you've effectively communicated with partners or internal teams in previous roles.
How to prepare for a job interview at Playwire
✨Showcase Your Customer Relationship Skills
Since the role focuses on managing partner accounts, be prepared to discuss your experience in customer relationship management. Highlight specific examples where you've successfully resolved issues or improved client satisfaction.
✨Demonstrate Your Analytical Abilities
Familiarity with analytics tools is crucial for this position. Be ready to talk about how you've used tools like Google Analytics or Tableau in previous roles to drive decisions or optimise performance.
✨Understand the Ad Tech Landscape
Research Playwire and its services thoroughly. Familiarise yourself with ad servers, particularly Google Ad Manager, and be prepared to discuss how these tools can benefit partner success.
✨Emphasise Team Collaboration
This role requires close collaboration with various internal teams. Share examples of how you've worked effectively in a team setting, highlighting your communication skills and adaptability.
