Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Systems Engineer, tackling customer support issues and ensuring smooth software installations.
- Company: Playtech is a leading gaming technology company, innovating in regulated markets since 1999.
- Benefits: Enjoy flexible hybrid work, engaging company events, and opportunities for international travel.
- Why this job: Be part of a dynamic team that values initiative, professional growth, and a fun work culture.
- Qualifications: 2+ years in technical support, strong Windows OS knowledge, and a degree or equivalent experience required.
- Other info: Extra points for ITIL certification, Jira experience, and foreign language skills!
The predicted salary is between 36000 - 60000 £ per year.
Founded in 1999, Playtech has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech's proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience.
Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.
Ready to level up your career? Playtech Neon is looking for a proactive Systems Engineer with excellent communication and problem-solving skills to join our team.
Your influential mission. You will...
- Take ownership of escalated customer support issues from our Service Desk, investigate incidents and provide resolution within contractually specified SLAs.
- Inform customers of all actions taken, and document root cause analysis.
- Maintain incident tickets in Jira Service Management, ensuring actions, solutions and ticket status are accurate and updated.
- Reproduce complex incidents while retrieving log files, working in collaboration with colleagues to solve issues and provide resolution to our customers.
- Install several suites of software ranging from Windows Services to Web APIs on multiple infrastructure architectures.
- Support new customer installations or system upgrades, with an opportunity for international travel.
- Participate in an on-call rota for additional remuneration.
- Undertake other activities that fall within your capabilities as directed by management.
- Expand your knowledge and contribute to the knowledge base by documenting recurring incidents in order to assist the service desk.
Components for success. You...
- Have 2+ years' experience supporting and deploying business software applications.
- Have a track record of providing technical support in a customer-facing role.
- Demonstrate a strong background with Windows OS.
- Possess experience using Microsoft SQL Server (at both a scripting and admin level).
- Have a good understanding of core network services.
- Demonstrate good problem-solving and analytical skills, and a keen attention to detail.
- Have a degree-level qualification or equivalent commercial-level experience.
- Have a bright, positive personality with a strong team-working ethic.
You’ll get extra points for...
- Exposure to Internet Information Services (IIS).
- ITIL certification.
- Experience using Jira.
- PowerShell scripting.
- Foreign languages (French, Spanish in particular).
Thrive in a culture that values...
- Professional challenges
- Initiative-taking and confident approach at the workplace
- Active lifestyle and mental well-being
- Work-life balance, flexibility and hybrid work
- Fun and engaging company events
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Systems Engineer employer: Playtech
Contact Detail:
Playtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS and Microsoft SQL Server. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical support scenarios. Being able to demonstrate your analytical thinking and how you approach troubleshooting will impress the hiring team.
✨Tip Number 3
Network with current or former employees of Playtech, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
If you have experience with Jira or PowerShell scripting, be ready to discuss it in detail. Highlighting your familiarity with these tools can give you an edge, as they are specifically mentioned in the job listing.
We think you need these skills to ace Systems Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Systems Engineer position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of experience in supporting and deploying business software applications. Provide specific examples of how you've successfully resolved customer support issues and your familiarity with Windows OS and Microsoft SQL Server.
Showcase Problem-Solving Skills: Demonstrate your analytical skills by including examples of complex incidents you have resolved. Discuss your approach to troubleshooting and how you document root cause analyses, as this is a key part of the role.
Personalise Your Application: Make sure to personalise your cover letter. Mention why you are excited about the opportunity at Playtech and how your values align with their culture of initiative-taking and teamwork. This will help you stand out as a candidate who fits well within their team.
How to prepare for a job interview at Playtech
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS and Microsoft SQL Server in detail. Highlight specific projects where you deployed business software applications, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Prepare examples of complex incidents you've resolved in previous roles. Discuss your approach to troubleshooting and how you document root cause analyses, as this aligns with the responsibilities of the Systems Engineer position.
✨Familiarise Yourself with Jira
Since maintaining incident tickets in Jira Service Management is a key part of the role, make sure you understand how to navigate and use Jira effectively. If possible, practice using it before the interview to show your proactive attitude.
✨Emphasise Teamwork and Communication
Playtech values a strong team-working ethic, so be ready to share experiences where you collaborated with colleagues to solve issues. Highlight your communication skills, especially in customer-facing situations, to show you can keep clients informed and engaged.
