At a Glance
- Tasks: Support Account Managers and assist with game launches and promotional campaigns.
- Company: Join Playtech, a leader in the gaming industry with a focus on inclusivity.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be part of an innovative team that drives exciting projects in the gaming world.
- Qualifications: Experience in CRM operations and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
Your influential mission. You will...
- Support Account Managers in delivering operational activities, ensuring client requests and business priorities are executed effectively.
- Assist with game launches, platform configurations, and product integration processes.
- Maintain and update game, product, and Marketplace configurations to ensure accuracy across platforms.
- Create and manage promotional campaigns, bonus setups, and CRM activities within internal systems.
- Monitor and analyse campaign and promotional performance, using key metrics and insights to identify opportunities, optimise future initiatives, and support data-driven decision‑making.
- Partner with cross‑functional teams including CRM, Marketplace, and Integration to support new initiatives and ongoing projects.
- Monitor workflows, track key activities, and help ensure operational tasks are delivered on time.
- Identify opportunities to simplify processes, improve efficiency, and reduce manual administration.
Qualifications
Components for success. You...
- Have previous experience in CRM operations (player engagement activities, bonus management, campaign execution) or operational support functions within the gambling industry.
- Are naturally curious, adaptable, and enjoy learning new systems and processes.
- Take ownership of your work, show initiative, and proactively drive tasks to completion.
- Have strong organisational skills and attention to detail.
- Communicate confidently in English and work well as part of a team.
- Knowledge of IMS and/or other online gaming platform back offices, particularly in relation to promotional tool configurations.
- Experience using Monday. com or similar workflow management tools.
- Proficiency in an additional language besides English.
- Equal Opportunities Employer
Playtech is an equal opportunities employer.
Our mission is to welcome everyone and create inclusive teams.
We celebrate differences and encourage everyone to join us and be themselves at work.
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Operations Executive employer: Playtech
Playtech’s Psiclone Games in Lichfield is an exceptional employer that fosters a vibrant and collaborative work culture, where creativity thrives and innovation is celebrated. With a strong emphasis on employee growth, team members are encouraged to develop their skills and advance their careers while working on exciting projects in the dynamic gaming industry. Enjoy the unique advantage of being part of a passionate team dedicated to producing high-quality visual content, all within a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Playtech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Playtech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Playtech:Your cover letter is your chance to shine! Tell us why you want to work at Playtech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Playtech!
How to prepare for a job interview at Playtech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
