At a Glance
- Tasks: Provide IT support and troubleshoot issues for Playtech employees globally.
- Company: Join Playtech, a leading tech company in the gambling industry with a diverse culture.
- Benefits: Enjoy a vibrant work environment, learning opportunities, and a focus on mental well-being.
- Other info: Be part of a dynamic team that values contributions and fosters professional growth.
- Why this job: Make a real impact in a global team while growing your IT skills.
- Qualifications: 2+ years in IT support, knowledge of Windows, and excellent troubleshooting abilities.
The predicted salary is between 30000 - 40000 € per year.
Company Description
Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including casino, live casino, sports betting, virtual sports, bingo and poker.
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.
Ready to level up your career? Playtech‘s IT UNIT is looking for a proactive Global IT Support Specialist with excellent troubleshooting and problem-solving skills to join our London office and work on-site.
Your influential mission. You will...
- Provide Tier 1-2 IT support for Playtech employees on-site and remotely
- Troubleshoot IT problems globally via a centralized ticket system
- Track and keep IT assets inventory up-to-date
- Be responsible for installation, administration, maintenance and troubleshooting different devices
- Troubleshoot network issues
- Communicate with employees to identify problems and advise on solutions
Qualifications
Components for success. You...
- Have 2+ years of experience in an IT support role
- Have a good understanding of Windows based client environments and Active Directory
- Possess practical knowledge of computer hardware and maintenance
- Have a basic understanding of TCP/IP, Network elements and services, Wireless and VPN environments
- Are ready to contribute to documentation, KB, manuals and monitoring
- Have excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly
- Are a self-learner, able to learn and adopt new technologies quickly and willing to grow in the IT field, adopt knowledge and use it
You’ll get extra points for...
- Knowledge of MacOS operating systems and management
- Experience in Cloud Solutions (Office365, Azure)
Thrive in a culture that values...
- Global scope and inclusive working environment
- Constant learning and development opportunities
- Ability to contribute to common success
- Active lifestyle and mental well-being
- Professional and relaxing environment
- Vibrant working environment
IT UNIT
We are a team of talented professionals, contributing to stable Playtech’s working environments from New York to Manila. Our dynamic team spans the globe, working together across Infra, Networking, Security, and People & Culture. We continuously challenge ourselves to test and expand our skills in a supportive environment. We grow our knowledge every day by immersing ourselves in the workings of a global enterprise. We make an impact – every team member’s contributions are valued and essential to our success.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Global IT Support Specialist in London employer: Playtech
At Playtech, we pride ourselves on being a technology leader in the gambling industry, offering a vibrant and inclusive work culture that values diverse perspectives and individual growth. As a Global IT Support Specialist in our London office, you'll benefit from continuous learning opportunities, a supportive team environment, and the chance to make a meaningful impact within a global enterprise. Join us to advance your career while enjoying a professional yet relaxed atmosphere that prioritises employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Global IT Support Specialist in London
✨Tip Number 1
Network, network, network! Reach out to current employees at Playtech on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues like network problems or device installations. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for tech! Be ready to discuss any new technologies you've been learning about. Playtech loves self-learners, so let us know how you're keeping your skills sharp.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our vibrant team at Playtech.
We think you need these skills to ace Global IT Support Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Global IT Support Specialist role. Highlight your troubleshooting skills and any relevant IT support experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to Playtech. Share specific examples of your problem-solving abilities and how you've tackled challenges in the past.
Showcase Your Technical Skills:Don’t forget to mention your knowledge of Windows environments, Active Directory, and any other tech skills you have. We love seeing candidates who are self-learners and eager to grow in the IT field!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Playtech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments, Active Directory, and basic networking concepts like TCP/IP. Being able to discuss these topics confidently will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of past IT issues you've resolved. Think about how you approached the problem, what steps you took, and the outcome. This will demonstrate your troubleshooting skills and out-of-the-box thinking, which are crucial for the role.
✨Be Ready to Discuss Documentation
Since you'll be contributing to documentation and knowledge bases, come prepared to talk about your experience with this. Share any examples of manuals or guides you've created, and highlight how you ensure information is clear and accessible for others.
✨Embrace Continuous Learning
Playtech values growth and development, so express your eagerness to learn new technologies. Mention any recent courses or certifications you've pursued, and be ready to discuss how you keep your skills sharp in the ever-evolving IT landscape.
