At a Glance
- Tasks: Install, maintain, and support IT gaming systems across the UK.
- Company: Join Playtech, a leading tech company in the gaming industry.
- Benefits: Comprehensive training, overtime pay, and a supportive team environment.
- Other info: Enjoy fun company events and continuous learning opportunities.
- Why this job: Be hands-on, travel, and solve technical challenges while making a real impact.
- Qualifications: Full UK driving licence, basic IT knowledge, and strong troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector.
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.
Playtech’s ECM Systems is looking for a motivated and technically curious Field Service Engineer to join our growing delivery team. This is a hands-on, varied role suited to someone who enjoys working independently, travelling, solving technical problems, and engaging directly with customers.
Your influential mission. You will:
- Be responsible for the installation, commissioning, support, and maintenance of a diverse range of IT-based gaming systems, including:
- Wireless and LAN networks (including the structured cabling)
- Servers and associated hardware
- Tablet PCs and charging stations
- Software updates (with guidance from in-house specialists where required)
- Assist customers with training and support
- Have additional responsibilities including:
- Carrying out routine and preventative maintenance
- Conducting site surveys ahead of installations
- Planning upcoming work in coordination with the Head of Delivery
- Fact-finding/understanding problems and working closely with the support team to resolve technical issues
- Consistently represent ECM Systems professionally on-site whilst delivering excellent customer service
Components for success. You have:
- A full, UK driving licence and eligible to be insured on company fleet vehicles
- Willingness to travel extensively across the UK, including regular overnight stays
- A flexible approach to working hours (early starts, evenings, and occasional weekends)
- Basic understanding of IT including networking knowledge
- Strong technical and troubleshooting experience
- A confident, professional and personable demeanour, even whilst under pressure
- Use of MS Office to produce basic technical documentation and site diagrams
- Comfortability working independently and can use your own initiative to overcome unexpected problems
You’ll get extra points for:
- Previous experience in field service, installation, or technical roles (full training is provided)
- Experience or prior knowledge of the UK bingo, casino, or gaming industry
Thrive in a culture that values:
- Empowerment, support, and mentoring
- Constant learning and development opportunities
- Active lifestyle and mental well-being in an international environment
- Fun company events
What we offer:
- A comprehensive training package including continuous personal development opportunities such as: PASMA, MEWP, Working at Height, Asbestos Awareness, Manual Handling and Lithium Battery Safety
- A varied, hands-on role with the opportunity to travel across the whole of the UK
- Supportive team environment within a well-established organisation
- Additional earning opportunities through overtime and on-call payments
- To develop and learn new skills so you can progress within the group
- A mobile phone and tools
ECM Systems is the UK’s leading provider of bingo software and gaming technology supporting one of the largest, most advanced real-time gaming networks in the country. Our engineering team keeps over 45,000 tablet PCs and mission-critical systems running smoothly in venues across the UK and Eire. With a reputation built over 25 years, we combine innovation, reliability, and hands-on technical expertise to keep the industry moving.
Joining ECM means working with cutting-edge hardware and software, solving varied technical challenges, and supporting nationwide customers who rely on our technology every day. It’s a role where your skills make a visible difference and where you’ll be part of a team known for quality, support, and continuous improvement.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Field Service Engineer employer: Playtech
Playtech’s Psiclone Games in Lichfield is an exceptional employer that fosters a vibrant and collaborative work culture, where creativity thrives and innovation is celebrated. With a strong emphasis on employee growth, team members are encouraged to develop their skills and advance their careers while working on exciting projects in the dynamic gaming industry. Enjoy the unique advantage of being part of a passionate team dedicated to producing high-quality visual content, all within a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the gaming industry, especially those who work at Playtech. Attend events or join online forums where you can connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with IT-based gaming systems, make sure you can talk confidently about networking, troubleshooting, and any relevant software you've worked with.
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past, especially in field service roles. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Playtech and being part of our innovative team.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical know-how in your application. We want to see your understanding of IT systems and troubleshooting experience, so don’t hold back on showcasing your skills!
Tailor Your Application:Take a moment to customise your application for the Field Service Engineer role. Mention specific experiences that relate to the gaming industry or field service work, as this will help us see how you fit into our team.
Be Personable:Since this role involves engaging with customers, let your personality shine through in your application. We value a confident and professional approach, so share examples of how you've provided excellent customer service in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Playtech
✨Know Your Tech
Brush up on your technical knowledge, especially around IT systems and networking. Be ready to discuss your troubleshooting experience and how you've solved technical problems in the past. This will show that you're not just a people person but also technically savvy.
✨Show Your Customer Service Skills
Since this role involves direct customer interaction, prepare examples of how you've provided excellent customer service in previous positions. Highlight any experiences where you had to remain calm under pressure or resolve conflicts effectively.
✨Plan for Travel and Flexibility
Be prepared to discuss your willingness to travel extensively and work flexible hours. Share any relevant experiences that demonstrate your adaptability and commitment to meeting customer needs, even if it means working outside of standard hours.
✨Research Playtech and ECM Systems
Familiarise yourself with Playtech's mission, values, and the specific technologies they use. Understanding their focus on innovation and customer service will help you align your answers with their company culture during the interview.
