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- Tasks: Install, maintain, and support IT-based gaming systems across the UK.
- Company: Join Playtech, a leading tech company in the gaming industry.
- Benefits: Comprehensive training, competitive pay, overtime opportunities, and supportive team culture.
- Why this job: Be hands-on, travel, and solve technical challenges while making a real impact.
- Qualifications: UK driving licence, basic IT knowledge, and strong troubleshooting skills.
- Other info: Dynamic role with continuous learning and career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry’s leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector.
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.
Playtech’s ECM Systems is looking for a motivated and technically curious Field Service Engineer to join our growing delivery team. Do you want to play a key role installing, maintaining, and supporting IT based gaming systems at customer sites across the entire UK, with occasional travel to Europe? This is a hands-on, varied role suited to someone who enjoys working independently, travelling, solving technical problems, and engaging directly with customers.
Job Description
- Be responsible for the installation, commissioning, support, and maintenance of a diverse range of IT-based gaming systems, including:
- Wireless and LAN networks (including the structured cabling)
- Servers and associated hardware
- Tablet PCs and charging stations
- Software updates (with guidance from in-house specialists where required)
- Carrying out routine and preventative maintenance
- Conducting site surveys ahead of installations
- Planning upcoming work in coordination with the Head of Delivery
- Fact-finding/understanding problems and working closely with the support team to resolve technical issues
- Consistently represent ECM Systems professionally on-site whilst delivering excellent customer service
Qualifications
- A full, UK driving licence and eligible to be insured on company fleet vehicles
- Willingness to travel extensively across the UK, including regular overnight stays
- A flexible approach to working hours (early starts, evenings, and occasional weekends)
- Basic understanding of IT including networking knowledge
- Strong technical and troubleshooting experience
- A confident, professional and personable, even whilst under pressure
- Use of MS Office to produce basic technical documentation and site diagrams
- Comfortability working independently and can use your own initiative to overcome unexpected problems
- Previous experience in field service, installation, or technical roles (full training is provided)
- Experience or prior knowledge of the UK bingo, casino, or gaming industry
Thrive in a culture that values empowerment, support, and mentoring, constant learning and development opportunities, and an active lifestyle and mental well-being in an international environment.
What we offer...
- A Comprehensive training package including continuous personal development opportunities such as: PASMA, MEWP, Working at Height, Asbestos Awareness, Manual Handling and Lithium Battery Safety
- A varied, hands-on role with the opportunity to travel across the whole of the UK
- Supportive team environment within a well-established organisation
- Additional earning opportunities through overtime and on-call payments
- To develop and learn new skills so you can progress within the group
- A mobile phone and tools
Additional Information
ECM SYSTEMS Located in East Yorkshire near Hull, ECM Systems is the UK’s leading provider of bingo software and gaming technology supporting one of the largest, most advanced real-time gaming networks in the country. Our engineering team keeps over 45,000 tablet PCs and mission-critical systems running smoothly in venues across the UK and Eire. With a reputation built over 25 years, we combine innovation, reliability, and hands-on technical expertise to keep the industry moving. Joining ECM means working with cutting-edge hardware and software, solving varied technical challenges, and supporting nationwide customers who rely on our technology every day. It’s a role where your skills make a visible difference and where you’ll be part of a team known for quality, support, and continuous improvement.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Field Service Engineer in Burstwick employer: Playtech
Contact Detail:
Playtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Burstwick
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Playtech's website and social media. Understanding their values and products will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to field service engineering. Think about how your past experiences align with the role and be ready to share specific examples that highlight your problem-solving skills.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you're engaged and gives you a chance to find out if Playtech is the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace Field Service Engineer in Burstwick
Some tips for your application 🫡
Show Your Technical Skills: When applying, make sure to highlight your technical expertise and troubleshooting experience. We want to see how you can tackle challenges in the field, so share specific examples of your past work that demonstrate your skills.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the job description. Mention your understanding of IT-based gaming systems and any relevant experience in the gaming industry to catch our eye.
Be Personable: As a Field Service Engineer, you'll be engaging directly with customers. Let your personality shine through in your application! We appreciate candidates who can communicate effectively and represent us professionally.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Playtech
✨Know Your Tech
Brush up on your technical knowledge, especially around IT-based gaming systems, networking, and troubleshooting. Be ready to discuss your previous experiences with similar technologies and how you’ve solved problems in the past.
✨Show Your Customer Service Skills
Since this role involves direct customer interaction, prepare examples of how you've provided excellent customer service in previous positions. Highlight your ability to remain professional and personable, even under pressure.
✨Plan for Travel and Flexibility
Be prepared to discuss your willingness to travel extensively and work flexible hours. Share any relevant experiences that demonstrate your adaptability and commitment to meeting customer needs.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Field Service Engineer role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.