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- Tasks: Manage global customer relationships and ensure their satisfaction with our gaming systems.
- Company: Playtech is a leading technology company in the gaming industry, focused on innovation and responsible practices.
- Benefits: Enjoy flexible working options, travel opportunities, and a vibrant company culture.
- Why this job: Join a dynamic team that values empowerment, learning, and fun events while making an impact.
- Qualifications: Strong understanding of casino operations, customer relationship management, and fluency in French is a plus.
- Other info: Candidates based in Manchester preferred; travel to customer sites and international offices is encouraged.
The predicted salary is between 36000 - 60000 £ per year.
About Playtech Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognising differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.
Playtech’s land-based gaming unit is looking for a talented Account Manager to join our team. You’ll be responsible for managing relationships with a portfolio of global customers, including tier-one operators, ensuring their ongoing satisfaction and commercial success with our Neon Casino Management System. While we offer flexible and hybrid working options, there is a strong preference for candidates based in or willing to work from our Manchester office, just two stops from Victoria Station. Travel will be expected — and even encouraged — as part of the role, including visits to customer sites, events, and international offices.
Your influential mission. You will…
- Manage relationships with allocated customers (including tier-one accounts).
- Maximise revenue from allocated customer accounts.
- Record, forecast and justify revenue from allocated accounts.
- Ensure and measure customer satisfaction.
- Escalate customer issues to the relevant internal teams and provide resolution updates where needed.
- Process customer change requests through the defined process.
- Identify new commercial opportunities and pass leads to the new business team.
- Feed into the product management process with feedback from customers.
Components for success. You…
- Have a very good understanding of casino operations, Neon CMS, and/or systems technology. Multiple combinations of these skills shall be considered.
- Demonstrate proven ability to manage customer relationships effectively through interaction from time to time at the C-Level.
- Are experienced in maintaining and delivering against structured customer account plans.
- Excel at prioritising tasks and managing multiple activities simultaneously.
- Are fluent in French (spoken and written). This will be considered a significant advantage; additional language skills are a bonus, and we’d love to hear about them.
You’ll get extra points for…
- Experience working in the gaming industry on either the supplier or operational side.
- Familiarity with software implementation or customer onboarding processes.
- Experience using CRM systems and data-driven customer engagement.
- Strong written and verbal communication skills, including reporting and presenting to senior stakeholders.
Thrive in a culture that values…
- Empowerment, support, and mentoring.
- Constant learning and self-development.
- An active lifestyle and mental well-being.
- Fun company events and international collaboration.
HOW TO APPLY? Alongside your CV, please include a short motivation letter outlining your interest in the Account Manager role and relevant experience. You can write this in the message field on the application page. Playtech is proud to be an equal opportunities employer. We value differences and strive to create an inclusive environment where everyone can thrive and be their authentic selves.
Account Manager employer: Playtech
Contact Detail:
Playtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with Playtech's Neon Casino Management System. Understanding its features and benefits will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Playtech employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Account Manager position.
✨Tip Number 3
Brush up on your French language skills, as fluency is a significant advantage for this role. Practising conversational French can help you feel more confident during any discussions with potential colleagues.
✨Tip Number 4
Prepare to discuss your experience with customer relationship management and how you've successfully managed accounts in the past. Be ready to share specific examples that highlight your ability to drive customer satisfaction and revenue.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Account Manager position at Playtech. Familiarise yourself with their Neon Casino Management System and the gaming industry to tailor your application effectively.
Craft a Compelling Motivation Letter: In your motivation letter, clearly express your interest in the role and highlight relevant experiences. Use specific examples to demonstrate how your skills align with the requirements mentioned in the job description.
Highlight Language Skills: Since fluency in French is a significant advantage for this role, ensure you mention your language proficiency prominently in your CV and motivation letter. If you have additional language skills, don't hesitate to include those as well.
Showcase Customer Relationship Management Experience: Emphasise your experience in managing customer relationships, particularly at the C-Level. Provide examples of how you've successfully maintained and delivered against structured customer account plans in your previous roles.
How to prepare for a job interview at Playtech
✨Understand Playtech's Culture
Before the interview, take some time to research Playtech's values and culture. They emphasise empowerment, support, and constant learning. Showing that you align with these values can make a strong impression.
✨Demonstrate Your Customer Relationship Skills
Be prepared to discuss your experience in managing customer relationships, especially at the C-Level. Use specific examples to illustrate how you've successfully maintained and grown accounts in the past.
✨Showcase Your Technical Knowledge
Since the role involves the Neon Casino Management System, brush up on your knowledge of casino operations and systems technology. Being able to speak confidently about these topics will demonstrate your suitability for the position.
✨Prepare for Language Proficiency
Fluency in French is a significant advantage for this role. If you're fluent, be ready to showcase your language skills during the interview. If you have additional language skills, mention them as they could set you apart from other candidates.
