Technical Account Management

We seek a Technical Account Manager II to ensure that our game development partners have the best possible experience while developing on PlayStation platforms. Represent technical aspects of PlayStation, advocate for partners, and influence game development decisions.

Responsibilities:

• Lead partner relationships and collaborate with other groups around the world to build consistency in our approach to service.
• Bridge the technical and business aspects of development by partnering internally with our Developer Technology Group (DTG) engineers and business account management teams.
• Meet regularly with your assigned accounts/partners to proactively identify project risks, support needs, and opportunities.
• Build long-term collaborative relationships with technical decision-makers and influencers.
• Maintain strong ownership of the accounts & titles you work on, prioritising and helping to ensure resolution of all issues as they arise.
• Collect partner feedback and champion that within PlayStation.
• Recommend and promote standard methodologies to licensed partners.
• Provide onsite support and training.
• Contribute to training events, postmortems, and advisory panels.
• Frequent travel to Japan and Korea to visit SIE offices and partner locations.

Skills and Qualifications Required:

• Engineering experience with hands-on exposure to game SDKs and ability to understand their content.
• Strong understanding of Korean game development culture / ecosystem.
• Understanding of general development pipelines for games.
• Excellent communication (written and verbal) and interpersonal skills with an eye toward providing excellent customer support.
• Familiarity with development tools and ability to quickly familiarise with new deeply technical projects in development.
• Operate independently while working effectively across a broader global team at partner sites, providing a professional and useful service to our partners.
• Willing to travel and coordinate with leverage technical expertise in other groups to tackle issues at hand.
• When not able to directly or efficiently tackle partner problems, identify technical expertise needed to tackle the problems.
• Undergraduate degree or equivalent experience in the industry.
• Proficiency in English and Korean languages.

Preferred:

• Technical knowledge of the PlayStation platform.
• Direct console game development experience, i.e., contributed to the launch of a console title in a technical capacity.
• Familiar with working with a globally distributed group.
• Japanese language skills are a plus.
• Experience working with external partners.

Benefits:

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.