Senior Manager, Global Privacy Operations

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognised as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity.

We are seeking a global privacy operations expert to drive the implementation and management of our privacy operations team and programme. This role, based in our London office, plays a critical role in ensuring data privacy principles are embedded across our global data operations. You’ll be responsible for the operationalisation of SIE’s privacy programme and implementing privacy-by-design practices, delivering privacy operations solutions and collaborating with legal and business leaders to support our mission of maintaining effective standards of data protection while supporting an innovative and nimble business.

An expert with a strong background in data protection, privacy programme implementation, and compliance processes. The ideal candidate will have international certifications, in-depth data protection knowledge, and experience in team management. Experience with operationalising privacy management solutions is essential.

What you’ll be doing:

• Oversee global privacy solutions and programme implementation.
• Develop and manage a team of privacy operations professionals to operationalise the SIE privacy programme.
• Lead the privacy operations team’s development of effective and streamlined process, underpinning the delivery of an effective privacy programme.
• Operationalise the SIE privacy programme in collaboration with privacy and other cross-functional teams (Infosec, Data Governance, Product, Marketing, PlayStation Studios) to integrate privacy into SIE business solutions, products, services and wider Sony group projects.
• Develop template guidelines, oversee the handling of consumer data subject rights requests, assist with PIAs and DPIAs assessments, policy roll-out, collaborate with cross-functions to manage data protection risks with third parties.
• Maintain data inventories to ensure accurate and up-to-date records.
• Provide data breach management operational support.
• Implement solutions to drive employee training and awareness programs.
• Develop a methodology to build metrics to measure the effectiveness of SIE’s privacy programme.
• Lead the privacy operations team in the strategic planning and operational execution of privacy team and privacy initiatives.
• Lead the design and implementation of a global privacy accountability framework that underpins SIE compliance strategy and builds trust with business leaders to demonstrate SIE compliance across jurisdictions through scalable documentation standards.
• Support the development of a risk management framework.

What we’re looking for:

• 10+ years (or equivalent) of professional experience working in similar Privacy related role.
• Experience in data protection and privacy programme implementation.
• Certified Information Privacy Professional (CIPP) and Certified Information Privacy Manager (CIPM) designation.
• Legal degree preferred but not required.
• Auditor certification (e.g., ISO/IEC 27001 or 27701 Lead Auditor, or BIS certification or equivalent is a plus).
• Knowledge of EU/UK GDPR, e-PECR rules, information security and cybersecurity laws, and the US privacy framework.
• Familiarity with ISO 27001, the ISO Information Security Management Systems (ISMS) and Privacy Information Management System (PIMS) standards is a plus.
• Management experience and the ability to work with a diverse, globally distributed team.

Benefits:

• Discretionary bonus opportunity.
• Hybrid Working (within Flexmodes).
• Private Medical Insurance.
• Dental Scheme.
• 25 days holiday per year.
• On Site Gym.
• Subsidised Café.
• Free soft drinks.
• On site bar.
• Access to cycle garage and showers.

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.