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- Tasks: Join the PlayStation Services team to enhance customer engagement with PlayStation Plus.
- Company: PlayStation is a global leader in entertainment, creating innovative gaming products and services.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday, and on-site gym access.
- Why this job: Be part of a dynamic team that drives significant impact in a fun, fast-paced environment.
- Qualifications: 5 years' experience in data-driven roles; strong storytelling and analytical skills required.
- Other info: Opportunity to work in an inclusive culture that values diversity and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Role overview:
We’re looking for a dynamic, skilled, and highly motivated candidate to join the PlayStation Services team that runs PlayStation Plus – the world’s largest game subscription service. Our business is putting increased emphasis on tracking, understanding, and influencing how customers engage with our subscription and its benefits.
This role specifically sits within the ‘Engagement and Experience’ team who are accountable for ensuring that every PlayStation Plus subscriber gets the most out of their membership, has an enjoyable and fun experience, can access their benefits easily, and develops a loyalty with us which makes them want to maintain their subscription in the years to come.
We’re looking for someone with ambition, ideas, a can-do attitude, and the ability to see things through the eyes of the customer to achieve our challenging vision. This role requires a mix of commercial acumen, being comfortable working with data, excellent storytelling, and a proven ability to balance a diverse range of projects and responsibilities. You’ll help analyse the behaviours of our customer base, be responsible for understanding and furthering the narrative on how and why our subscribers use our service. The right person for this role will enjoy thinking critically to solve complex problems, while specialising in sharing findings and recommendations through clear & presentable formats.
This is a unique opportunity to work in a high-functioning team that drives significant impact for players, our partners, and PlayStation, in a fun, fast-paced environment.
What you\’ll be doing:
- Act as a strategic storyteller, turning data & analyses into compelling narratives that influence engagement and commercial strategies across PlayStation
- Identify, size, and communicate opportunities and risks, enabling the services team to drive subscriber value perception with clear, data-backed insights
- Help us to understand variances to our forecast in a greater level of detail, uncovering key drivers, and working with our insights & planning team to improve future accuracy
- Lead hypothesis-driven experimentation planning for the Engagement Team, fostering a test-and-learn culture to refine engagement strategies through measurable outcomes
- Work with our Insights & Analytics team to provide requirements for optimised reporting and dashboards; ensuring insights are accessible, actionable, and impactful
- Collaborate with Marketing, Product, Content, Insights, and Growth teams to align engagement efforts with broader business goals
What we\’re looking for:
- At least 5 years’ experience in relevant roles (such as planning & performance or commercial trading) in which you’ve used a variety of data sources to craft a story
- Able to efficiently interpret and present recommendations based on complex insights in a clear and actionable manner to relevant partners. Being able to navigate self-serve data and Excel are must-have
- Capacity to adapt quickly and balance multiple projects in a dynamic, fast-paced environment
- Ability to think strategically and help shape the future direction of our business, whilst at the same time, show persistent attention to detail and inquisitiveness to find the trends that really matter
Desirable:
- Experience within the gaming, entertainment or subscription industries
- Experience working in an international team across time-zones and cultures
Benefits:
- Discretionary bonus opportunity
- Hybrid Working (within Flexmodes)
- Private Medical Insurance
- Dental Scheme
- 25 days holiday per year
- On Site Gym
- Subsidised Café
- Free soft drinks
- On site bar
- Access to cycle garage and showers
Please refer to ourCandidate Privacy Notice for more information about how we process your personal information, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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Engagement Performance Manager employer: PlayStation
Contact Detail:
PlayStation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Performance Manager
✨Tip Number 1
Familiarise yourself with PlayStation's products and services, especially PlayStation Plus. Understanding the features and benefits of the subscription service will help you speak confidently about how to enhance customer engagement during interviews.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive engagement strategies in previous roles. Be ready to discuss specific metrics and outcomes that demonstrate your impact on subscriber value perception.
✨Tip Number 3
Network with current or former employees of PlayStation, particularly those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
✨Tip Number 4
Prepare to discuss your experience with cross-functional collaboration. Highlight instances where you've worked with marketing, product, or analytics teams to align strategies, as this is crucial for the Engagement Performance Manager role.
We think you need these skills to ace Engagement Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in data analysis and storytelling. Emphasise any roles where you've worked with customer engagement or subscription services, as this aligns closely with the Engagement Performance Manager position.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for gaming and technology. Discuss how your skills and experiences make you a perfect fit for the role, particularly your ability to interpret data and present actionable insights.
Showcase Your Analytical Skills: In your application, provide specific examples of how you've used data to drive decisions in previous roles. Highlight any experience with hypothesis-driven experimentation and how it has led to measurable outcomes.
Demonstrate Cultural Fit: PlayStation values diversity and inclusion. Mention any experience working in international teams or across different cultures, and express your enthusiasm for contributing to an inclusive work environment.
How to prepare for a job interview at PlayStation
✨Understand the Role
Make sure you have a clear understanding of the Engagement Performance Manager role. Familiarise yourself with PlayStation Plus and how it operates. Be ready to discuss how your skills and experiences align with the responsibilities outlined in the job description.
✨Showcase Your Storytelling Skills
Since the role requires turning data into compelling narratives, prepare examples of how you've successfully communicated complex insights in previous roles. Think about specific instances where your storytelling influenced decisions or strategies.
✨Prepare for Data-Driven Questions
Expect questions that assess your ability to work with data. Brush up on your Excel skills and be ready to discuss how you've used data to drive engagement or improve performance in past positions. Highlight any experience with reporting and analytics tools.
✨Demonstrate Adaptability
The job is in a fast-paced environment, so be prepared to discuss how you've managed multiple projects simultaneously. Share examples that showcase your ability to adapt quickly to changing circumstances and how you prioritise tasks effectively.
