At a Glance
- Tasks: Lead a dynamic developer support team to enhance PlayStation partner experiences.
- Company: Join Sony Interactive Entertainment, a leader in gaming innovation.
- Benefits: Competitive salary, career development, and opportunities for travel.
- Other info: Work in a collaborative environment with global teams and exciting projects.
- Why this job: Make a real impact in the gaming industry while leading a passionate team.
- Qualifications: 3–5+ years in software management with strong technical and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Requirements
- 3–5+ years of experience managing software development, QA or software support teams
- Strong technical background with hands‑on understanding of support fundamentals and reporting analytics
- Track record of building and scaling high-performing technical teams
- Experience with developer tools, such as C++ compilers, linkers, debuggers, performance analysis tools and memory profilers
- Strong ability to influence and align stakeholders across teams
- Excellent communication and presentation skills across both technical and non-technical audiences
- Ability to operate effectively in fast-moving, ambiguous environments
- Solid grasp of Confluence, JIRA (or similar bug tracking tools) and support ticket management frontends
- Familiarity with AI tools and workflows
- Experience programming with languages such as C++
- Experience with Clang for LLVM and/or GNU GCC toolchains
- Experience with Windows, Linux or MacOS
- Knowledge and passion for the video games industry
What the job involves
At Sony Interactive Entertainment, we strive to deliver exceptional experiences to our PlayStation partners and developers building on PlayStation platforms. We are seeking a passionate Developer Support Manager to lead a high-performing developer support team based both in Bristol, UK and San Mateo, CA, focused on delivering exceptional PlayStation partner support. This role is centred on people leadership and operational excellence, rather than hands‑on technical support.
You will be responsible for ensuring PlayStation partner issues are handled efficiently, escalations are managed effectively, and ensuring partner feedback is translated into meaningful improvements across tools, SDKs, and processes. The role requires working with teams in multiple time zones and may require some travel through the year.
- Lead, support, and develop a distributed team of support engineers across multiple products and platforms, fostering a positive and collaborative work environment
- Define team member development and career path opportunities and mentor them to achieve their goals
- Monitor and review individual performance, deliver regular performance appraisals
- Manage team capacity planning, hiring, onboarding and ensure effective succession planning for your team
- Work together with other groups and teams across different time zones
- Promote a strong developer support experience by focusing on effective and efficient support
- Recognize challenges, help remove obstacles, and clarify tasks in situations that are not well defined
- Support, attend and help facilitate PlayStation Partner field activities at conferences, studio visits or virtually
- Report to the Developer Support Director, providing metrics and updates at regular intervals
Developer Support Manager in Bristol employer: PlayStation
At Sony Interactive Entertainment, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in Bristol. Our Developer Support Manager role offers not only competitive benefits but also ample opportunities for professional growth and development within the dynamic video games industry. Join us to lead a passionate team dedicated to delivering outstanding support to our PlayStation partners while enjoying the unique advantages of working in a creative and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Developer Support Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and contributions. This is a great way to demonstrate your technical prowess and passion for development, especially if you're eyeing roles like Developer Support Manager.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to team management and support processes. Think about how you would handle specific challenges in a fast-paced environment, as this will help you stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Sony Interactive Entertainment.
We think you need these skills to ace Developer Support Manager in Bristol
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 3–5+ years of experience managing software development or support teams. We want to see how you've built and scaled high-performing teams, so don’t hold back on those success stories!
Technical Skills Matter:Don’t forget to mention your technical background! If you’ve worked with developer tools like C++ compilers or performance analysis tools, let us know. We love seeing candidates who can bridge the gap between tech and support.
Communication is Key:Since this role involves working with both technical and non-technical folks, make sure your application reflects your excellent communication skills. Share examples of how you've influenced stakeholders across teams in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we can’t wait to hear from you!
How to prepare for a job interview at PlayStation
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around developer tools like C++ compilers and performance analysis tools. Be ready to discuss your hands-on experience and how it relates to the role, as this will show your understanding of support fundamentals.
✨Showcase Your Leadership Skills
Since this role is all about people leadership, prepare examples of how you've built and scaled high-performing teams in the past. Think about specific challenges you faced and how you influenced stakeholders to achieve team goals.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical audiences, so be prepared to demonstrate your excellent communication skills during the interview.
✨Be Ready for Ambiguity
This role requires operating in fast-moving environments, so think of examples where you've thrived in ambiguity. Discuss how you’ve recognised challenges and clarified tasks in situations that weren’t well defined, showcasing your problem-solving abilities.
