At a Glance
- Tasks: Lead a dynamic team supporting PlayStation developers and partners across multiple platforms.
- Company: Join Sony Interactive Entertainment, the powerhouse behind PlayStation, known for innovation and creativity.
- Benefits: Enjoy competitive salary, career development, and a vibrant work culture.
- Other info: Work in a diverse environment with opportunities for growth and collaboration across time zones.
- Why this job: Make a real impact in the gaming industry while leading a passionate support team.
- Qualifications: 3-5 years of experience in managing technical teams and a strong understanding of developer tools.
The predicted salary is between 60000 - 80000 £ per year.
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.
At Sony Interactive Entertainment, we strive to deliver exceptional experiences to our PlayStation partners and developers building on PlayStation platforms. We are seeking a passionate Developer Support Manager to lead a high-performing developer support team based both in Bristol, UK and San Mateo, CA, focused on delivering exceptional PlayStation partner support. This role is centred on people leadership and operational excellence, rather than hands-on technical support. You will be responsible for ensuring PlayStation partner issues are handled efficiently, escalations are managed effectively, and ensuring partner feedback is translated into meaningful improvements across tools, SDKs, and processes. The role requires working with teams in multiple time zones and may require some travel through the year.
What you’ll be doing:
- Lead, support, and develop a distributed team of support engineers across multiple products and platforms, fostering a positive and collaborative work environment.
- Define team member development and career path opportunities and mentor them to achieve their goals.
- Monitor and review individual performance, deliver regular performance appraisals.
- Manage team capacity planning, hiring, onboarding and ensure effective succession planning for your team.
- Work together with other groups and teams across different time zones.
- Promote a strong developer support experience by focusing on effective and efficient support.
- Recognize challenges, help remove obstacles, and clarify tasks in situations that are not well defined.
- Support, attend and help facilitate PlayStation Partner field activities at conferences, studio visits or virtually.
- Report to the Developer Support Director, providing metrics and updates at regular intervals.
What we are looking for:
- Must have 3–5+ years of experience managing software development, QA or software support teams.
- Strong technical background with hands-on understanding of support fundamentals and reporting analytics.
- Track record of building and scaling high-performing technical teams.
- Experience with developer tools, such as C++ compilers, linkers, debuggers, performance analysis tools and memory profilers.
- Strong ability to influence and align stakeholders across teams.
- Excellent communication and presentation skills across both technical and non-technical audiences.
- Ability to operate effectively in fast-moving, ambiguous environments.
Nice to have:
- Solid grasp of Confluence, JIRA (or similar bug tracking tools) and support ticket management frontends.
- Familiarity with AI tools and workflows.
- Experience programming with languages such as C++.
- Experience with Clang for LLVM and/or GNU GCC toolchains.
- Experience with Windows, Linux or MacOS.
- Knowledge and passion for the video games industry.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Developer Support Manager in Bristol employer: PlayStation Network
At Sony Interactive Entertainment, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Located in Bristol, UK, our team enjoys a supportive environment with ample opportunities for professional growth and development, alongside the chance to work with cutting-edge technology in the gaming industry. We are committed to inclusivity and diversity, ensuring that every employee feels valued and empowered to contribute to our legacy of innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Developer Support Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sony Interactive Entertainment on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the latest trends in developer support and be ready to discuss how you can lead a team effectively. Show them you’re not just a fit for the role, but a perfect match for their culture.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your leadership style and how you handle challenges. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a small gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Developer Support Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Developer Support Manager role. Highlight your experience in managing software development or support teams, and don’t forget to showcase your technical skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the gaming industry and how your leadership style can foster a positive team environment. Be sure to mention any relevant experiences that demonstrate your ability to manage and develop high-performing teams.
Showcase Your Communication Skills:Since this role involves working with various teams across different time zones, it's crucial to highlight your communication skills. Provide examples of how you've effectively communicated with both technical and non-technical audiences in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PlayStation Network
✨Know Your Stuff
Make sure you have a solid understanding of the PlayStation ecosystem and the tools developers use. Brush up on your knowledge of C++, SDKs, and any relevant developer tools. This will help you speak confidently about how you can support developers effectively.
✨Show Your Leadership Skills
As a Developer Support Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you foster collaboration and support individual growth.
✨Communicate Clearly
You'll be working with both technical and non-technical audiences, so practice explaining complex concepts in simple terms. Think about how you can convey your ideas clearly and effectively during the interview, as strong communication is key in this role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle ambiguous situations. Prepare for scenarios where you might need to remove obstacles for your team or manage escalations, and think through how you'd approach these challenges.
