Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a diverse ALM Support team and enhance PlayStation's development infrastructure.
- Company: Join PlayStation, a global leader in entertainment and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Dynamic role with a focus on innovation and diversity.
- Why this job: Make an impact in the gaming industry while fostering a collaborative environment.
- Qualifications: Experience in team leadership and understanding of software development processes.
The predicted salary is between 60000 - 75000 ÂŁ per year.
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity.
Role Overview
Lead the multi‑cultural, engaged ALM Support team, owning strategic service direction and supporting the team’s development. Own the strategic and operational leadership of our ALM support as the backbone of PlayStation’s development infrastructure (Jira, TestRail, Confluence).
What You’ll Be Doing
- Lead staff across multiple regions as part of the global ALM Support team and wider PlayStation Studios QA Engineering pillar.
- Oversee the technical configuration and health of our global Jira and TestRail instances, ensuring they meet the unique needs of our studios.
- Recruit, select, train, develop, and provide regular performance reviews for staff.
- Coach, mentor, and recognize success within the team.
- Ensure effective and efficient operational service delivery to studios, using data and service metrics to track progress and continually improve quality of support.
- Define and manage team budgets and resources, using data to maintain a sustainable workload and healthy balance for the team.
- Support Engineering leadership in creating plans and strategic approaches to achieve PSS QA and overarching Studio Business Group goals.
- Advocate for Sony Interactive Entertainment’s cultural values and foster an inclusive environment.
- Collaborate with global QA leadership peers to promote knowledge sharing, innovation, and success within PlayStation Studios QA and its partners.
Who You’ll Work With
- Studio heads, production teams, and internal studio QA managers.
- Internal and external partner test teams and leads.
- Sibling teams within the Global Creative, Technology and Services group.
Your Background
- Experience in staff development and leadership of a global team in a managerial role.
- Solid understanding of the Software Development Lifecycle and related processes.
- Experience owning a technical service both operationally and strategically.
- Comfortable managing budgets and planning resources.
- Strong business writing, public speaking, presentation, and listening communication skills.
- Willingness to advocate and lead via Sony Interactive Entertainment cultural values: Communication, Innovation, Collaboration, Inclusion.
Beneficial Experience
- Management of a busy technical Service Desk.
- Good understanding of quality assurance techniques and testing methodologies.
- Solid appreciation and understanding of the gaming industry.
- Deep PlayStation and other console platform knowledge.
- Technical/administrative experience supporting ALM enterprise tools (Jira, Confluence, TestRail, etc.)—ideally within a Service Desk environment.
- Ability to see a task through to completion on time and to expected quality.
Desirable Qualifications
- Formal management and/or project management qualifications.
- ITIL Service Management certification.
- Service Desk Management (SDI/SDA) certification.
Equal Opportunity Statement
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Associate Manager, ALM Support employer: PlayStation Network
Contact Detail:
PlayStation Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Manager, ALM Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PlayStation on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching PlayStation’s culture and values. Think about how your experience aligns with their focus on innovation and collaboration. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Associate Manager, ALM Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Manager role. Highlight your experience in staff development and leadership, especially in a global context. We want to see how your skills align with our mission at PlayStation!
Showcase Your Technical Know-How: Since this role involves managing ALM tools like Jira and TestRail, don’t forget to mention any relevant technical experience you have. We love seeing candidates who can demonstrate their understanding of the Software Development Lifecycle and related processes.
Communicate Clearly: Strong communication skills are key for this position. When writing your application, be clear and concise. Use examples from your past experiences to illustrate your points, and make sure to convey your passion for innovation and collaboration.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and eager to join our team at PlayStation!
How to prepare for a job interview at PlayStation Network
✨Know Your Stuff
Make sure you have a solid understanding of the Software Development Lifecycle and the tools mentioned in the job description, like Jira and TestRail. Brush up on your knowledge of quality assurance techniques and the gaming industry to show that you're not just interested, but well-informed.
✨Showcase Your Leadership Skills
Since this role involves leading a global team, be prepared to discuss your experience in staff development and management. Share specific examples of how you've coached or mentored team members, and how you’ve fostered an inclusive environment in your previous roles.
✨Be Data-Driven
The job requires using data to track progress and improve service quality. Come ready with examples of how you've used metrics in past roles to make informed decisions or improve processes. This will demonstrate your analytical skills and strategic thinking.
✨Embrace PlayStation's Values
Familiarise yourself with Sony Interactive Entertainment’s cultural values: Communication, Innovation, Collaboration, and Inclusion. Think of ways you can advocate for these values in your work and be ready to discuss how they align with your personal work ethic during the interview.