Senior Community Operation Manager

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work.

Sony Interactive Entertainment (SIE) is the company behind the Play Station brand.

As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence.

SIE is a dynamic technology company, delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.

Our role at SIE is to create and nurture the experiences under the Play Station brand, a name synonymous with entertainment excellence and creativity.

About This Role

Sony Interactive Entertainmentis seeking a Senior Player Health Manager to act as a studio-facing community strategy partner across Play Station’sfirst-party portfolio.

Reporting to the Senior Community Operations & Strategy Lead, you will be one of the founding members of a central Community team that provides strategy, standards, and scalefor Play Station Studios and their player-firstcommunity operations.

Working across some of the largest IPs in gaming, this rolewill be integral to shaping the strategy and central operations supporting community and marketing teams.

This is a role for a communityleader in gamingwho can also execute: equally credible presenting a title community strategy to studio leadership andleaning into gamelaunch-windowoperations.

Responsibilities

• Ownthe relationship witha slate of Play Station Studioscommunity teams, acting as the primarycenter of excellencestakeholderfrom early development through launch and live.
• Consult on andco-author community strategies tied tomarketing GTM(go-to-market)positioning, milestones, and long-term franchise goals.
• Embed with development, marketing, and publishing teams to ensure community is present in planningand development.
• Brief, oversee, and quality-assure agency partnersdeliveringmoderation, always-on engagement, and scaledchannelsupport.
• Lead the operations, vendor management, and strategy for Community Councilprograms in alignment with Games Marketing, PS Studio community teams, PR, and the Global Influencer team.
• Run sentimentmonitoringand reporting against central measurement standards; deliver launch impact readouts and live-phase intelligence.
• Required Skills & Experience
• 7+ years in community managementorcommunicationsfor game titles, including leadingcommunity for majorlaunches and/or live-service titles at scale.
• Demonstrable experience authoring community strategy, not only executing it, and presenting it to senior stakeholders.
• Experience briefing and managing agencies or vendors delivering community, moderation, or social services.
• Deep working knowledge of Discord, Reddit, and social platforms, including governance, moderation systems, and platform safety.
• Strong cross-functional operator: comfortable aligning development, marketing, PR, influencer, and publishing stakeholders.
• Data-informed: able to work with social listening, sentiment, and engagement reporting to drive decisions.
• Preferred Skills
• Experience with communityprograms, player advisory panels, or structured feedback programs.
• Experience supporting major launches, beat calendars, or GTM community plans.

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